Mohamed Yehia

Directed IT infrastructure planning, implementation, and maintenance, aligning systems with project management goals.

• Administrating the project document controlling system (PMWeb) at Ministry of Interior (Project Planning Department) project December 2012 - January 2015.
• Managed security protocols: network security, firewall administration, and antivirus protection.
• Enhanced user experience, managing access rights and troubleshooting issues to achieve 99% system uptime.
• IT Administrator at expansion of Farwaniya Hospital project February 2015 - 2022.
• Administrating the project document controlling system (Aconex) for PMI & Client (MOH) staff.
• Administrating the project document controlling system (PMWeb) at Kuwait National Guards (Project Planning Department) project June 2021 - Current.

• Administered the PMWeb project document control system
for the Ministry of Interior & Kuwait National Guards (KNG) -
Project Planning Department, ensuring proper configuration,
secure access, and continuous service availability
• Managed cloud environments, including Azure and AWS, to
support project and business applications
• Managed network security, antivirus protection, and firewall
solutions to safeguard project-related data and IT systems
• Administered user rights and permissions for network access,
internet access, and shared folders in accordance with
departmental policies and project requirements at expansion of Farwaniya Hospital project
February -
• Planned, implemented, and monitored network and security
policies to protect corporate data and critical IT assets
• Oversaw vendor relationships, negotiated contracts, and
evaluated new technologies to ensure alignment with business
and project needs
• Developed, documented, and enforced IT policies, procedures,
and best practices across the organization
• Coordinated and executed backup, disaster recovery, and
business continuity strategies, including regular testing and
maintenance
• Managed IT budgets, tracked expenditures, and optimized
costs across hardware, software, and service portfolios
• Drove IT projects from requirements gathering through
implementation, testing, and post-deployment review to
ensure successful delivery
• Monitored system performance and incident trends, analyzed
root causes, and implemented continuous improvement
initiatives for IT services
• Collaborated with senior leadership to align the IT roadmap
with strategic business goals and compliance requirements
• Led daily IT operations to maintain uptime, performance, and
reliability of core systems, infrastructure, and user services

• Managing the PMWeb Project Document Control System for the Ministry of Interior and Kuwait National Guard,
including full system administration, configuration, availability management, user support, and operational
efficiency enhancement.
• Managing cloud environments utilizing Microsoft Azure and Amazon AWS to support business applications and
project operations while ensuring service availability, performance, security, and reliability.
• Overseeing network security and IT infrastructure through the administration of antivirus solutions, firewall
systems, and security policies to protect organizational data and digital assets.
• Managing user access rights and permissions across systems, networks, internet resources, and shared folders in
accordance with established security policies and governance standards.
• Leading daily IT department operations and coordinating with business units to ensure uninterrupted technology
services, operational excellence, and alignment with organizational requirements.

• Planning, implementing, and monitoring network and information security policies to protect sensitive business
data and critical technology assets while maintaining compliance with organizational standards.
• Managing relationships with technology vendors and service providers, overseeing contracts, and evaluating
emerging technologies to support project objectives and operational requirements.
• Developing, documenting, and maintaining IT policies, procedures, and best practices to ensure efficient
technology governance and service delivery.
• Coordinating backup, disaster recovery, and business continuity strategies, including conducting regular testing to
ensure system readiness and risk mitigation.
• Managing IT budgets, monitoring expenditures, and optimizing costs related to hardware, software, and
technology services while maximizing resource utilization.

End user support for more than 150 workstation clients.
Develop and complete actions in system specifications, technical and logistical requirements and other disciplines.

User rights Management (Network access, Internet access, Share permissions)

Installation and maintaining most of the network applications.
Supporting & fixing minor hardware failures.
Management of security (Antivirus protection, Firewall).

• Jaber Al-Ahmed Al-Jaber Al-Sobah hospital project.
• Installed, configured and upgraded hardware and software to
ensure reliable system setup and optimal equipment
performance
• Installed and configured Cisco IP telephony systems to support
voice communication requirements

• Installing, configuring, and maintaining computer systems, servers, and software applications to ensure efficient
and reliable project operations.
• Implementing and administering Cisco IP Phone systems while providing technical support to ensure continuous
communication services.
• Analyzing hardware and software issues, identifying root causes, and delivering effective solutions to minimize
downtime and operational disruptions.
• Managing user accounts, permissions, and Group Policies within Active Directory and Microsoft 365
environments to maintain secure and controlled access.
• Monitoring network infrastructure and troubleshooting connectivity issues related to Wi-Fi, VPN, and DNS
services while improving network performance and stability.

Perform hardware and software installation, configuration and upgrades to acquire a reliable setup and optimum performance of equipments.
Support in-site and off-site (remote) users.
Trouble Shooting and administering LAN & WAN problems.

• Providing IT infrastructure support for Saleh Shahab Resorts in Al-Julaia, Al-Ahmadi, ensuring the stability and
availability of systems, networks, and technical services.
• Designing, implementing, and maintaining secure and scalable IT infrastructure solutions that support both
current and future business requirements.
• Managing network components, servers, and system performance to ensure operational efficiency and service
reliability.
• Participating in technology implementation projects and infrastructure improvements to enhance productivity and
reduce operational disruptions.
• Applying information security best practices to safeguard systems, networks, and business data against potential
threats and vulnerabilities.

Managing Projects Correspondence, Files & Worrkshop Drawings

• Analyzed and troubleshot hardware and software issues,
identifying root causes and implementing appropriate
solutions
• Manage user accounts, permissions, and group policies in
Active Directory and Microsoft 365 environments
• Monitor, diagnose, and resolve basic network connectivity
issues including Wi-Fi, VPN, and DNS problems

• Providing first-line technical support through phone, email, and remote support tools to resolve user issues related
to hardware, software, and business applications.
• Installing, configuring, and maintaining Windows and macOS operating systems and enterprise software while
ensuring compliance with company standards.
• Setting up, maintaining, and troubleshooting desktops, laptops, printers, and mobile devices to support daily
business operations.
• Managing support requests and incident records through IT Service Management systems while documenting
solutions and technical procedures to improve service quality.
• Supporting documentation management activities for major projects including Warba Insurance Tower, Crystal
Tower, and Gravity Tower through records organization and document control processes.