محمد يحيي عبد العزيز يونس

-Developed and implemented a new operational plan for the production unit, saving the company EGP40, 000/year and increasing productivity by 10%.
- Developed and implemented "NITAQAT" policy for distribution which resulted in saving EGP 90, 000/year.
- Managed more than 25 employees with different roles such as; sales team, distribution team, customer service, production and accounting. Overall sales were increased by 30%.
- Customer acquisition ( new gained customers) was reported 161 customers in 2017 and 91 in 2018. while customer retention maintained at 95%.
- Submitted a monthly report to the business owner with KPIs for the business unit include sales, production, logistics, revenue streams and customer retention.

Conducted focus process Analysis for Salwa Housing Projects, reviewed the actual processes and identified the gaps in the process flow charts and designed solutions for improvement
* Calculated and created the productivity rates for all the activities ( civil, Architecture and HVAC) and created baselines before implementation of the Management Control System ( Productivity Enhancement Program).
* Largely responsible for implementing and sustaining the Management Control
System tools and elements in the field working closely with Foremen, Engineers, and Construction

 Led cross-functional teams to analyze and understand the operational impacts
and opportunities of improvement in (+10) projects in Medina, Taif and Jazan.
 Identified "bottlenecks" and implemented new and improved processes and
policies (MCS)
 Developed metrics used to determine inefficiencies and areas for improvement.
 Tracked, analyzed and interpreted trends in daily progress report data.
 Calculated the daily and weekly productivity and reported the results to all concerned departments for continuous improvement.
 Documented process flows and developed requirements for functional
improvements and enhancements
 Conducted focus process analysis for the different aspects of business processes and made recommendations based on the findings.
 Analyzed data using excel spreadsheets, pivot tables, pivot charts and macros.
 Identified process boundaries and determined opportunities to automate
processes and functions
 Defined the scope and goal of new projects, especially Building Projects, Road Projects and Infra Structure Projects.
 Designed cost-efficient staffing solutions for Building projects using labor histogram resource management.
 Supervised the Calculation of Productivity on weekly and monthly basis and highlighted the root causes beyond any failure and identified opportunities for
improvement.
 Conducted (+140) training sessions (on-the-job) on Management Control System components and supervisory skills to Seniors and Juniors (PMs, CMs, Site
Engineers, Supervisors and Team Leaders) includes preparation of training
(material, place and participants), collecting feedback, feedback analysis, and trainee appraisal after the training.
 Largely responsible for managing and maintaining the timeliness and accuracy of the MCS elements on a daily basis.

Coordinated all department functions for team of 550 employees.
* Maintained detailed administrative and procedural processes to improve accuracy
and efficiency.
* Managed project equipment’s' inventory, material requests, quotations of local
suppliers and company files using On-line tracking system.
* Preparing and submitting the monthly salary sheet to the payroll section.

* Arranged appropriate travel, visas, agendas, necessary contacts and country
information.
* Scheduled Board of Directors meetings and assisted with meeting materials and
agendas.
* Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
* Collaborated with other administrative team members, human resources and the finance department on special projects and events.
* Handled and distributed all incoming and outgoing correspondence.
* Wrote and distributed meeting minutes to appropriate individuals.
* Managed desktop publishing and proposal and memo typing.
* Created and maintained computer- and paper-based filing and organization
systems for records, reports and documents.
* Investigated issues and problems and drafted responses to urgent requests.

Handling customers' complaints.
* Provided accurate and appropriate information in response to customer inquiries.
* Demonstrated mastery of customer service call script within specified time
frames.
* Developed effective relationships with all call center departments through clear
communication.
* Built customer loyalty by placing follow-up calls for customers who reported
product issues.
* Provided cross training to 5 staff members (None Arabic Speakers)