Stores manager for Alef bookstores
Alef bookstores
Total des années d'expérience :19 years, 3 Mois
• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplishes sales and organization mission by completing related results as needed.
Main Responsibility:
1. Setting and developing the sales plans to achieve store Sales Target, net activation 100% (Quantitative).
2. Monitor and maintain daily, monthly, Quarterly and Annual achievements to ensure year over year Growth 10%.
3. Monitor and enhance the year over year ARPU Growth.
4. Present and explain the sales target and plans to all staff.
5. Deliver world class customer experience & Improve customer service, productivity and quality.
6. Ensure the high level quality and accuracy of service & sales provided (Qualitative).
7. Ensure High Product & Service knowledge among staff.
8. Handling escalated customer inquiries and complaints.
9. Meet the Store look and feel standards.
10. Adhere to the company policy and procedures.
11. Stock level handling (Optimum stock, physical count & Hand over).
12. Analyzes and appraises the effectiveness of sales, methods, and results.
13. Contributes in forecasting and planning with the Retail Regional Manager.
14. Recommend the store sales staff promotions and appraisals.
15. Recommends salary increase for sales staff in the Outlet.
16. Monitor the Floor Management according to the Outlet Design Concept.
17. Coordinate with the training department for training needed.
18. Motivate sales staff to exceed Retail Sales Dept. objectives and KPI.
19. Manage costs and overheads, and all factors affecting the profitable performance of the outlet.
1-Assist the store manager to Setting sales targets for individual reps and your team as a whole, according to company guidelines.
2-Recruiting and training sales staff.
3-Developing sales strategies and setting targets.
4-Compiling and analysing sales figures.
5-Dealing with some major customer accounts by myself.
6-Collecting customer feedback and market research.
7-Reporting back to store manager.
8-Keeping up to date with products and competitors.
Role Objectives:
Maintain the retail goals by exceeding the customer expectation, achieve the sales quota; adhere to the policies and procedure parallel with company values & strategy.
Main Responsibility:
1.Achieving individual Sales monthly target, net activation 100% (Quantitative).
2.Ensure high level of quality and accuracy in the daily work.
3. Enhance after selling service & provide total customer satisfaction.
4. Handle customers’ inquiries and provide solutions to their problems.
5.Sell Etisalat products and services and ensure proper collection of required documents.
6.Promote handsets and accessories.
7.Ensure compliance to policies & procedures.
8.Handle and keep records of cash & inventory to maintain accurate data that can be used for the second shift and daily reports.
9.Prepare reports including briefing, daily activity, closing sheet & follow up.
10.Positive and effective involvement in implementing the retail plan.
11.Handling all paper work which is reported to the different company departments.
-managing and motivating a team to increase sales and ensure efficiency.
-managing stock levels and making key decisions about stock control .
-analysing sales figures and forecasting future sales volumes to maximise profits .
-ensuring standards for quality, customer service and health and safety are met.
-responding to customer complaints and comments .
1. Maintain a healthy relationship with the company’s clients.
2. Identify new business opportunities, customers, markets and potential products.
3. Enhance after selling service & provide total customer satisfaction.
4-1. Achieving individual Sales monthly target .
1-Sell products and services .
2-Achieving individual Sales monthly target .
3-Reviewing my own sales performance, against targets as me gain experience.