Mohamed Yusuf

• Build, manage, and retain strong relationships with corporate clients, acting as their primary point
of contact.
• Ensure all client requests are addressed efficiently and accurately.
• Provide financial advice and guidance to clients on products and services that best meet their needs.
• Analyze client portfolios, understand their business needs, and provide tailored financial solutions.
• Cross-sell and upsell banking products (finances, deposits, trade finance, treasury, cash
management, etc.) to maximize wallet share.
• Lead end-to-end credit process: from initial assessment, proposal preparation, and due diligence to
approval and disbursement.
• Prepare and review credit proposals, analyze financial statements, and assess creditworthiness.
• Conduct regular meetings and outreach to assess client satisfaction and anticipate future
requirements.
• Monitor client accounts for profitability, utilization, renewals, repayments, covenant compliance
and risk indicators.
• Develop strategic initiatives for product and service development based on client feedback.
• Meet and exceed sales targets and revenue goals set by the bank.
• Analyze business models, company financials, and industry trends to support credit decisions.
• Conduct due diligence and KYC/AML checks for new and existing clients.
• Support audit and compliance reviews as needed.
• Stay up to date with industry trends, competitor offerings, and changes in banking regulations.
• Lead or participate in special projects, product launches, or process improvement initiatives.

• Enhanced Operational Efficiency: Implemented change management strategies adhering to ITIL
frameworks, resulting in an increase in operational efficiency and user satisfaction.
• Disaster Recovery: Developed and optimized disaster recovery planning and business continuity
strategies to reduce downtimes.
• Vendor Management: Evaluated and negotiated with vendors, achieving a 10% reduction in IT
costs annually.
• Automation: Deployed and managed automation tools to reduce manual workload.
• Project Manager: Managed project timelines, budgets, and resources, ensuring 100% on-time Go
Live deployment, adherence to Agile and Waterfall methodologies through structured SOPs and
automated technologies.
• Led Multiple Projects: Focused on the upgrade and development of several applications, core
banking systems, online banking platforms, onboarding systems, and ATMs, to ensure enhanced
functionality, improved performance, and seamless integration with existing systems.
• IT Risk Management And Governance: A strong foundation in IT risk management, governance
frameworks, and control implementation to ensure compliance and operational resilience.
• Engaged with internal and external stakeholders to align service delivery with business needs and
compliance standards.
• Resolved escalated IT issues, providing expert guidance to enhance end-user support and
satisfaction.
• Established and enforced IT policies, procedures, SLAs, OLAs and best practices.
• Developed and implemented strategies for digital transformation to enhance business processes and
customer experiences.
• Identified and integrated new technologies that align with the organizations digital transformation
goals.
• Led the analysis of data to identify trends, patterns, and insights that can inform business decisions.
• Conducted engineering studies and feasibility analyses for data center, backups, and ATMs,
providing monthly performance and availability reports to senior management.
• Mentored and coached IT teams, fostering a collaborative environment and ensuring the availability
of resources for effective end-user support and escalation management.

• Supervised IT operations, ensuring risk assessment and continuous improvement of processes to
support business goals.
• Managed and monitored IT infrastructure performance, conducting regular risk assessments and
implementing improvements for system reliability.
• Ensuring the security of data, network access, and backup systems.
• Conducting regular audits to assess system performance and compliance.
• Collaborated on preparing IT contracts and SLAs to ensure clarity and accountability in vendor
relationships.
• Assisted in preparing annual IT budgets, identifying resource requirements, and recommending
cost-effective solutions.
• Enhanced operational efficiency by introducing and maintaining structured SOPs and monitoring
their compliance across teams.
• Coordinated with other departments to design and execute IT-related projects.

• Delivered personalized customer service, fostering strong customer relationships, and building
interest in the companys products and services.
• Managed and updated customer databases, ensuring accurate tracking of interactions, status
updates, and feedback for process optimization.
• Resolved VIP customer complaints and concerns in a timely and professional manner, adhering to
quality assurance standards and enhancing overall customer satisfaction.
• Coordinated the dispatch of product information, brochures, and promotional materials, ensuring
efficient and effective customer communication.
• Conducted quality checks on troubleshooting processes, contributing to continuous improvement
and alignment with company standards.