Manager - Dispute Resolution
Damac Properties
Total years of experience :12 years, 4 Months
•Training & Mentoring new staff
• Responsible for Target & Achievement/ Daily and Weekly report
• Ensuring compliance with legal & audit requirements for internal & external processes
• Ensuring uniform & exceptional customer experience
• Handover of huge buildings of up to 800 units
• Dealing directly with clients in order to maintain a good customer service satisfaction.
• Dealing with Amlak Finance PJSC for Home financing system.
• Dealing with lawyers regarding legal cases with clients, partners, shareholders, associates.
• Verifying the SPA drafts and legal contracts
• Managing Oqood portal of Dubai Land Department for registration, property termination,
Project inspections, property surveys and any related procedures.
• Running a team with portfolio of more than 500 Million worth
• Liaising with finance, legal, contracts, sales & marketing for issues & queries
• Training & Mentoring new staff / Supervising a team with portfolio of more than 5 00 Million Worth
• Responsible for Target & Achievement/ Daily and Weekly report
• Ensuring compliance with legal & audit requirements for internal & external processes
• Ensuring uniform & exceptional customer experience
• Ensuring collection targets & KPI’s are met and the highest standard of service is maintained • Timely execution of handover letter, property registration notice and bank mortgage facility • Expediting handover of ready units
• Performance review of subordinates & mentor on improving performance
• Upselling and Cross Selling to existing customer base
• Providing query & issue resolutions assistance to subordinates
• Verifying collections made by staff on a weekly basis
• Liaising with finance, legal, contracts, sales & marketing for issues & queries
• Review and implement best market practices within the department
• Experience in resolving complex issues with ease in a timely manner within legal regulations • Retaining irate customers via issue resolution or settlement
Pre-Event and onsite communication with delegates
Relationship-Building with key Stake Holder, Air and ground travel arrangement
Establish staff schedule, task assignment equipment’s allocation to ensure conformance with department objectives and goals
Train new employees and holds training reviews for to established employees.
Monitor all calls to make sure the quality of calls and for to cross check that collectors are making calls accordingly to the target and quality
Determine fiscal requirements and prepare budgetary recommendation
Negotiate agreement with outside providers and subcontractors to ensure lowest cost and highest quality of service.
Establish communication protocols and operating procedure with planning committees, subcontractors and programmer staff.
Source venues, recommend and engage catering, acquire supporting technologies\ and coordinate development of material to execute a quality event.
Maintaining and manage registration for all events and to identify all volunteer for various events and inform press for same.
Administration work.
Dealing with employees.
Dealing with guests.
Maintaining the public relations with companies and guests.
Arranging meetings and writing summaries and minutes.
Liaising with staff, suppliers and clients.
Preparing letters, presentations and reports.