Senior Service Delivery Manager
Hewlett Packard Enterprise
Total years of experience :21 years, 6 Months
IT Operations and Service Delivery Management:
As a committed, innovative and business focused technology leader, I had experienced and orchestrated the accomplishment of business objectives, through implementation of business models, business processes and information technology with a focus on customers, improving operational efficiency and achieving financials gains.
Managed business transformation from decentralized to centralized, then to distributed and finally to globalized business model.
Responsible for creation of technology baselines, research & technical analysis, evaluation of new emerging technologies and selection of appropriate technologies for a scalable architecture and product development with a strong point of view on the end-user functionality.
Led strategic planning, tactical implementation, solutions, coordination, prioritization, and creation of new performance baselines including scope, budget, cost schedule & performance, deployment, day to day management of resources & operation of various interconnected initiatives and work streams
Leveraged DMAIC methodology to provide a consistency across various development methodologies including Agile, Waterfall,
Interfacing with vendors and stake holders for business requirements analysis and finalization of specifications and service delivery
Planning and analysis of IT operations along with establishing of short / long term plans for the organization
Analyzing customer requirements and statistics to identify trends and resolve performance issues
Derive quality metrics for global delivery and enable process to meet Internal and customer SLA’s / SLO’s
Responsible for pre sales activities for RFP/RFI/RFQs within the Infrastructure Services space.
Project Management:
Responsible for enhancing Solution Delivery Methodology (SDM) to define global delivery Management standards. Areas of specialty included estimating, stakeholder management, and reporting and risk mitigation.
Execution of PMBOK Conceptions in possible scope of areas and driving team to achieve the project deliverables as per project plan.
Successful project implementation on time and within budget along with meeting Project milestones
Translate business requirements into technical requirements and communicate to CTO and clients for implementation procedures
Had an extensive successful history of combining technical expertise with in-depth business savvy to increase global competitiveness and profitability
Technical Management:
Created Rhythm of Business (ROB) methodology to standardize district business procedures including reporting, staffing, issue identification and risk mitigation.
Created Project Performance Report (PPR) with global vision and implemented roadmap strategy to increase the internal reporting of project financials, risk and other information.
Gained consensus of global leadership through presentations at various town halls and summits by driving efficiency through the Quarterly Readiness Program (QRP).
Spearheading technical tasks in compliance to quality standards with abilities in realizing new technology
Addressing performance bottlenecks and ensuring smooth operations
Formulating strategies for the effective management, execution of service management
Focus on Automation and drive innovation continual improvement programs to optimize delivery efficiency, Build up onshore and offshore delivery model for effective project execution along with client satisfaction
Drive tools and process improvements initiatives
Technocrat and SME:
Understand & map client’s requirements / enhancements to the product and provide technical solutions
Serve as Single Point of Contact / interface for supporting Client.
Designing and providing technical leadership, plans, and establish standard configuration processes and tools
Sample end to end demonstration for obtaining final User Acceptance before kick-off.
PROJECT DETAILS:
This project was for the management of Operating System Images, Software Applications and patches for customer Environment. For every solution, I organize and own the task of the Client requirement meetings, Design of the engineering solution, Implementing Peer Reviews, Creating requirement, Implementation and test documents for every solution, Preforming IAT/UAT and Supporting Pilot and production deployment.
JOB PROFILE AND RESPONSIBILITIES:
Collect requirements from the customer
Analyse the requirement, application on the target environment and determining the complexity.
Create Requirement Traceability Matrix and Organizing the Requirements meeting.
Conduct governance review
Creating the PRF for the Application Packaging and Co-ordinate with the application packaging team for the for getting the application packaged
Creating Engineering Checklist, Design document, Implementation document and test plan document
Follow Peer review process for Requirement, Engineering Solution and Test Plan
Creating the VB scripts for installation, Back-out and Repair of the Packages
Creating configuration files which includes software distribution components for SCCM
Follow up and support the Certification (QA) team
Perform UAT and IAT
Perform Pilot Deployment
Supporting pilot and Production Deployment