IT & Operation Support
Holoteq Group
Total years of experience :11 years, 7 Months
** Structure, Configure & troubleshoot the wired & Wireless network, VPN, Switches, routers, and Access points
** Involvement in maintaining systems, Databases (MySQL), backups, and restoring files and data.
** Assisted clients with a diagnosis of software and hardware issues and concerns.
** administering active directory(AD), email, and user accounts assigning security level
** Installing & Maintain IP cameras, CCTV Systems, DVR, NVR, Biometric (Access Control/Finger Print) Systems, GPS, etc
1. Installing and configuring computer hardware operating systems and applications;
2. Monitoring and maintaining computer systems, cctv and networks;
3. Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
4. Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
5. Replacing parts as required;
6. Providing support, including procedural documentation and relevant reports;
7. Following diagrams and written instructions to repair a fault or set up a system;
8. Supporting the roll-out of new applications;
9. Setting up new users' accounts and profiles and dealing with password issues;
10. Working continuously on a task until completion (or referral to third parties, if appropriate);
11. Prioritizing and managing many open cases at one time;
12. Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
13. Testing and evaluating new technology;
14. Conducting electrical safety checks on computer equipment
Second Class
