محمد زهرة

Managing multiple vendors to deliver Enterprise project for Reem Hospital in Abu Dhabi developing, deploying and integrating multiple HIS software programs Trackcare, PACS, ERP, LAB, Omnicell, Therapy and patient portals liaising between business and technical teams of assigned projects, Integrating medical equipment backboned with private DC which pertain highly available multiple HW appliances NetApp Storage Systems, Fortinet, VMware Virtualization, Commvault Backup Solution, NetApp Backup Storage System.

Sr. Project Manager on a cloud-based property platform that connects businesses across industries such as real estate developers, Landlords and tenants and helps them to manage different tasks of the tenant lifecycle, managing rent with electronic payments, assigning service requests to the maintenance team.

Managing the implementation of smart learning project infrastructure for 400 schools & KGs, working closely with MOED with regards to strategic projects in the smart learning sector CCTV, mobile apps. Working on ultimate customer satisfaction considering MOE one of the top 34. Handling customer delivery acceptance. Monitoring, controlling onsite support during the course of the project.


Etisalat UAE. FedNet | Telecommunications Regulatory Authority

The UAE Smart Government National Plan established services personalized for government entities, while enabling Government entities to transform services in a unified, harmonized manner.

FEDnet aligned to the TRA’s strategic goal of “establishing the base for the e-government at the Federal level” and aligned to the strategic goals of Smart Government.

Managing migrating Federal entities Internet and government-to-government services, orchestrating all dependencies between entities, migration team, FEDnet operation Center (NOC), Etisalat Service Delivery, Etisalat Managed Services.
Lead a team of implementation engineers to deploy different Cisco products across multiple federal government entities location.

Managing the establishment of Government to Government communication across a shared and secure network. Managing the disaster recovery testing for FEDnet Datacenters.

Establish and maintain the FEDnet migration project plan. Accountable for the communication with senior executives within TRA and other federal government stakeholders.

Projects: Disaster Recovery Project | HAAD & DOF Abu Dhabi.
As Senior Project Manager: Managing Disaster Recovery Projects for Health Authority Abu Dhabi (HAAD) and Department of Finance (DOF) that ensures application recovery, business continuity in case of disruption which Builds Client Satisfaction.

• Big-picture leader and IT project executive who drives on time, cost- controlled projects in alignment with budget restrictions.
• Turnaround customer satisfaction & ensured stakeholder satisfaction through constant communications and relationship-building-producing consistent, quality results and tightening cost controls of multimillion-dirham projects.
• Successful DR testing ability to successfully test multiple DR scenarios across more than 21 sites with RTO 2hours and zero RPO for a critical function application.
• Consistently Met most of the Timeline Goals, While Guiding Teams of 20+

Projects:

- Disatser Recovery for Department of Finance Abu Dhabi (Abu Dhabi Customs Application)
- HP Implementation for Abu Dhabi Health Services (SEHA), Abu Dhabi.
- Cisco IP Telephony Implementation for Health and Authority (HAAD), Abu Dhabi
- ERP Implementation for OGEC, Dubai. (Oracle EBS)
- Data Center Implementation for RAK Chamber, RAK
- Data Center Implementation for Al Ain Hospital, Al Ain
- Data Centre Implementation for Air Arabia, Sharjah.

•Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
•Identifies resources needed and assigns individual responsibilities
•Manages day-to-day operational aspects of a project and scope
•Reviews deliverables prepared by team before passing to client
•Effectively applies our methodology and enforces project standards
•Prepares for engagement reviews and quality assurance procedures
•Minimizes our exposure and risk on project
•Ensures project documents are complete, current, and stored appropriately
•Setting customer expectation during the kick off meeting along with the communication plans and roles and responsibilities
•Controlling project from scope creep due to extra customization that might rise up.
•Follows up with clients, when necessary, regarding unpaid invoices
•Identify and resolve issues and conflicts within the project team as well with customer
•Reward accountability and success with increasing exposure and responsibility
•Reviews the status reports of team members and addresses issues as appropriate.

Projects:
-Iscala implementation For Al Mansori specialized Engineering, Abu Dhabi
-Iscala implementation For Tasheed Properties, Al Bahrain
• Managing outsourced team from Epicor Software Budapest, UK, as well as from Dubai Office, Focusing on customer satisfaction
• Collecting Activity reports from the team and reviewing the status reports of team members and presenting it to customer
• Successfully managed the project man days budget
• Identifies resources needed and assigns individual responsibilities
• Lead the planning and implementation of project
• Facilitate the definition of project scope, goals and deliverables
• Removing obstacles that might affect the smooth implementation of the project.
• Mitigate risk that could lead to project delay, resources needed

Projects
-MOSS2007 \[Microsoft Office SharePoint Server\]
-COOP, 2007
-OKQ8, 2006
• Team leader acting as a project manager, leading a team of BizTalk developers, meeting with Architects, Assigning Tasks, peer reviewing, testing developed solutions, and finally deploying on development and Testing machines
• Managing task dispatch, monitoring project progress status meeting
• Prepare Project Status Reports and Project Change Requests for the steering committee
• Work product review, and conducting status meeting with team and reporting it directly to application delivery group leader and project manager
• Monitoring project progress and measuring any deviation from approved baseline.
• Managing and leading the project team, gathering requirements from clients through meetings, developing and maintaining a detailed project plan
• Ensure project meets requirements and objectives
• Managing risk register according to newly identified risks, evaluating impact on schedule, assisting the project manager in the schedule management, Ensures the scope of the project is well defined, identifying team members roles and responsibilities
• Negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects as well as managing project team members

- Ahly Bank Of Kuwait (ABK), Kuwait
- Tracer Portal, 2005
• Acted as Business analyst for requirement gathering, developed all the workflows using BizTalk Server 2004, from where I took the ownership for requirement gathering
• Developed Biztalk Orchestrations as a middle tier to integrate customer's request through the web portal with SQL server backend
• Travelled to Kuwait to work in a ABK project where BizTalk Server Stands in this web portal as a middle tier between the web interface and the AS400 Machine to read from the DB2 Database through HIS (Host Integration Server) Using SNA Protocol
• Competent in xml, xpath, web services