Mohamed Zibril M

• Jump Cloud Migration.
• Having a knowledge and hands-on experience on AWS cloud service.
• Hands-on experience with most layers of AWS offerings and integration, and migration of existing metal
solutions into visualized hosting environments using EC2, S3, VPC, ELB, Auto scaling, with Cloud
watch metrics integration.
• Experienced in Administration of Production, Development and Test environment carrying Ubuntu
servers.
• Managed storage media processing tasks via a ticket-based workflow system, ensuring timely
updates, accurate tracking, and full documentation of all work performed.
• Conducted systematic problem resolution for media processing issues, investigating failures,
identifying root causes, and implementing corrective actions.
• Knowledge in Dr Sprinto, KeeperSecurity, Twingate.
• Knowledge in AWS services (EC2, ELB, VPC, S3, Cloud Front, IAM, RDS, Route 53, Cloud Watch).
• Highly organized, detailed oriented, able to plan, prioritize work and meet deadlines; work well under
tight deadlines. Ability to work directly with all levels of Management to gather user requirements.
• Conducted detailed AWS cost analysis and usage reports using AWS Cost Explorer and Budgets
• Azure and GCP cost optimization.
• Identified and implemented cost-saving opportunities, including rightsizing EC2 instances, eliminating
idle resources, and using Savings Plans/Reserved Instances.
• Established cost allocation tags and budgets/alerts to monitor and control spend acro 
• Familiar with Load-balancer and target groups.
• Handling Physical & Virtual Servers.
• Knowledge and working experience with Firewall.
• Daily checklist of the Servers, CPU utilization, Hard disk utility, Memory usage
• Handling G-suite and OKTA Dashboard.
• Handling Ticketing tool Jira, Pingme, Asana.
• Handling Monitoring tool Grafana, Firebase and cloud watch (AWS)
• Security tool firewall creating VPN Access for users.
• Generating Monthly Reports and Daily reports.
• Creating run book for further references.
• Handling JC for Mac, Linux and Windows users.

• Handling Multiple Datacenter environment.
• Working on Switching Protocols.
• Working on OSPF/BGP Routing Protocols.
• Backup and Restore the IOS Configuration over TFTP Server.
• Daily Basis Health Checks on All Network Devices.
• Monitor 72+ Windows servers, 270+ Network Nodes and 46+ WAN Links using HP. Managing PRTG
Server & Network WAN Links Monitoring Tools.
• Troubleshooting of Server Issue in both Hardware and Operating System Level.
• Monitoring MPLS links of All Branch Office.
• Handling Cisco Devices: 2900 & 2960 Series Switches.
• Handling Cisco Devices: 1900, 2900, 2911& 2821 Series Routers.
• Co-ordination with Internet Service Providers (Like NTT, Airtel, Reliance etc., ) and NOC team to solve
the Link Down and Link Error Issues.
• Managing HP Network Node Manager (NNM) and NMS, Net flow Analyzer Tool.
• Infra-structure and Preventive Maintenance Document Preparation.
• Support, Identifying and Troubleshooting the Network Problem in all Levels.
• Managing & Maintaining Various Types of Network Devices in Local Area Network.
• Preparing Daily Shift Wise Data Center Check List.
• Managing Data Center Activities.
• Knowledge and working experience with Firewall.
• Server Health Checkup Report

• Update Daily Team Shift Reports, Weekly and Monthly Reports.
• Worked for ISMS and ISO Related Audit.
• Shift Roster Plan and Assigning Tasks to Team Mates and Follow up on those Tasks.
• Upgrade and Maintain of Desktop OS Versions.
• Installation, Configuration and Troubleshooting of Windows live mail & Microsoft Outlook.
• Administration of Network Printers and Local Printers/Scanners.
• PC Assembling, RAM Upgrade, service pack updates
• LAN Problems, Internet Problems troubleshooting
• Record all Hardware and Software inventory.
• Customize Desktop hardware to meet user specifications and site standards
• For Data Security we are encrypting the laptop using Symantec PGP and Bit Locker.
• Configuration of VPN for laptop users to access mail and application from internet.
• Preparing documents for client application Installation and Troubleshooting.
• Antivirus Report Generates Installation and Update.
• System Hardening based on Client Requirement.
• Windows patch Update and Monitoring.
• Providing support to 2500+ Desktops 300+ Laptops in Rotational Shifts.
• Good working knowledge on Application and Desktop/Laptops troubleshooting
• For Non warranty equipment, new spare will be collected from Internal Store and Replaced.
• Demonstrated Problem Analysis/Resolution Skills, Ability to Troubleshoot, Solve Problems Quickly &
Completely.
• Install, Upgrade, Support and Troubleshoot for Computer Hardware and any other Applications and
Authorized Peripheral Equipment.
• Performs General Preventative Maintenance Tasks on Computers, Laptops, Printers and any other
Authorized Peripheral Equipment.
• Good Team Player Managed team of 50 Members. Assigning Shift, calls to Engineer and Managing
Escalation Calls is My Primary Task. And Weekly Provide Training to Engineer on Challenging Task on
the Weak or Technical.