Nishant Mahendra

Delivery owner for the Billing & Rates module within a large-scale utilities transformation program, managing a
USD $3-4M+ module scope.
Lead a cross-functional team of 7 functional and technical resources, overseeing planning, execution tracking,
and delivery quality.
Manage delivery plans, milestones, dependencies, and risks, providing regular updates to client PMO and
internal leadership.
Coordinate closely with solution architects, vendors, and offshore teams to ensure smooth implementation
and transition into early support.

• Client-facing delivery lead for CIS migration initiatives for provincial utility clients.
• Supported project planning, execution, and go-live coordination across business, technical, and offshore
teams.
• Facilitated requirements workshops, solution walkthroughs, and delivery checkpoints with client stakeholders.
• Managed delivery risks, dependencies, and issue resolution, escalating when required

Leading, Managing and supporting Oracle Utilities product & platform .
Supporting the biggest utility in the North America with their enhancements and testing efforts based on Oracle Utilities CC&B platform.
Working with all stakeholders towards continual improvement of the process and timely delivery of all the tasks.
Consistently managing client expectations and ensure delivery of highest quality service.
Keep peers and seniors updated on client status, proactively identifying and resolving, or escalating as appropriate, issues that might impact business strategy
Managing the offshore team, educating them on client requirements, working with them on various CC&B tasks and making sure the deliverables are as expected.
Cordinating with Client’s Business Analyst, Developers and Business owners for understanding, review and approval of requirements.

• Working as Subject Matter Expert for Meter Data Storage Product Team
• Determining the requirements of the product from business perspective and the value it will create after the completion.
• Writing requirements and user stories for the product being developed.
• Defining the scope and solution design of the product with the involved parties. (Development Team and Professional Services)
• Translating end user and stake holder high-level business requirements in to detailed solution design documentation.
• Creating UI Use Case for Product testing and Validation of functionalities.
• Completed Unit Testing, Functional testing and UAT for a CIS Client in Arizona
• Incorporating Best Practices followed in standard business process for the product being developed.

• Working in Business Technology group of Dubai Airports as Subject Matter Expert for Smart Metering and Energy Managment System.
• Determining the requirements of the project from IT perspective and the value it will create after the completion.
• Understanding the current functions in the environment of business and mapping it to the proposed requirement.
• Defining the scope and solution design of the project with the involved parties. (Dubai Airports, Contractors/Vendors)
• Translating end user and stake holder high-level business requirements in to detailed solution design documentation.
• Establishing evaluation criteria for reviewing and evaluating the vendor’s proposed solution and system.
• Liaising with external suppliers to do proof of concept for evaluation and feasibility study.

• Working with all stakeholders in Professional Services towards continual improvement of the project management practice.
• Working closely with the Customer to ensure successful completion of the implementation.
• Developing and executing the project plan and project charter’s based on Agile and Waterfall and monitor progress.
• Keep peers and seniors updated on client status, proactively identifying and resolving, or escalating as appropriate, issues that might impact business strategy.
• Ensure the technical and application consulting team members are appropriately tasked for successful execution of the established project plan.
• Conduct post implementation reviews to identify and measure results. Capture and apply lessons learned for continuous process improvement.
• Conducting weekly Scrums and Project meeting, tracking progress of project and defining next week’s deliverables.
• Consistently managing client expectations and ensure delivery of highest quality service.
• Working closely with R&D and Support departments to achieve NorthStar corporate objectives.
• Contribute to improved levels of employee satisfaction through motivating other employees towards improving the success of the company and develop their knowledge and skills.
• Deliver monthly revenue and billable hour targets as assign.
• Take responsibility and drive initiatives for improvement.
• Assist in the overall scheduling of NorthStar consulting team members.
• Responsible for reporting project and financials to Manager of Project Management on an ongoing

 Working as Functional Lead for Utility Domain with focus on CRM & Billing(CIS) systems.
 Currently working in Kuala Lumpur for Malaysian Utility project as Functional Lead.
 Managing client and understanding their requirement and mapping them to the CIS.
 Show casing the solutions developed in the CIS system and giving demo to the client on regular basis.
 Interacting with the client and getting clarifications for the offshore team regarding requirements and changes suggested by client.
 Participated in UAT and UAT signoff process along with the management.
 Provided Training to the client to understand the functionalities developed in the CIS system as per To-Be documents.
 Prepare rollout planning and service delivery framework for the project.

 Working as Subject Matter Expert for Utility Domain with focus on Smart Metering (AMI & MDM), CRM & Billing(CIS).
 End to end solution preparation for CIS & Smart metering including devices, communication, application and service delivery
 Good understanding of communication technologies like RF Mess, ZigBee, LoRa and LTE.
 Analysis customer RFP and prepare right technical response align with organization strategy
 Prepare rollout planning and service delivery framework
 Support sales and deliver consulting engagements and build intimacy and drive transformation projects with targeted customers.
 Vendor solution evaluation and selecting right product and solutions to prepare winning proposals.
 Market research and competitive analysis to develop region level strategy
 Technical solution design based on multiple telecommunication technology for smart metering and IoT applications
 Solutions are focused on implementing Smart Metering, AMI & ERP solutions for utilities.
 Preparing RLS and determining estimated cost for the solution proposed.
 Coordinating with various teams involved and working on solution for proposed RFP/RPI.

Functional Consultant-Oracle CC&B

Consultant-Energy and Utility, Oracle CC&B

Consultant-Energy and Utility, Oracle CC&B

Consultant-Energy and Utility

Meeting Production Targets, Human Management