Mohamed Zidan

1 Lead three core operational pillars: Academic Team, Admissions Team, and Front Desk &
Telesales Team.
2 Own branch mission to achieve student retention targets, new enrollment targets, and maintain
high service quality standards.
3 Develop and execute monthly operational and sales plans to achieve overall branch revenue and
performance targets.
4 Drive telesales and admissions performance through KPI tracking, pipeline management, and
conversion optimization.
5 Oversee student experience journey from inquiry to enrollment and retention, ensuring service
excellence at every touchpoint.
6 Promote an open-door leadership approach to encourage team engagement, problem-solving,
and accountability.
7 Focus not only on achieving targets but on sustaining high performance and continuous
operational improvement.

1 Managed fintech branch sales operations and customer acquisition pipelines.
2 Monitored KPIs, sales conversion rates, and operational performance metrics.
3 Led customer service and operational teams to enhance service turnaround time.
4 Supervised financial reconciliation, compliance, and cash control procedures.
5 Handled customer escalations and improved overall service experience.

1 Led customer experience operations and complaint management within the banking sector.
2 Managed contact center performance, inbound/outbound communication, and service KPIs.
3 Improved customer journey touchpoints and retention strategies.
4 Delivered coaching programs and promoted open communication across teams.
5 Collaborated cross-functionally to enhance service delivery and operational standards.