Mohamed Ziedan

Job Synopsis:
 IT Service Desk
 L2 Support (Desktop / End-User Support)
 L3 Support (Infrastructure / Network Support)
 Disaster Recovery & BCP (Business Continuity Planning)
 Cyber Security
• Managing migration projects from internal & external users/customers.
• Validate normal daily change requests for internal users according to SLO & internal principles.
• Managing the IT vendors relations as (HP, Microsoft, , , , ) to guarantee delivery in time line with the projects I manage, Cost optimization / negotiation & service level agreement to guarantee the service quality during the contract period.
• Following & monitoring the KPI for the internal team members to meet the SLO in terms of responding to incidents reported, change request, attendance, training.
• Implementation & disaster recovery planning for IT related projects.
• Deployment & maintenance for the services provided for internal users like the following services:
• Active Directory 2012/2016 Group Policy Management and DFS 2016.
• System Centre Operation Manager 2007/2012
• System Centre Data Protection Manager 2010/2012.
• Microsoft Exchange Server 2010.
• System Centre Configuration Manager 2007/2012.
• Fore Front End Point Protection 2010.
• Fore Front Treat Management Gateway 2010.
• PFSENSE as Firewall, Internet Gateway and VPN remote access.
• Autodesk Licence Server.
• HP Blade Servers and SAS Storage management
• Analyze, plan and deliver infrastructure changes.
• Proactively manage tasks such as patching, monitoring, etc.
• Responsibility for ongoing support, monitoring and management of:
• Ensure data security for E-Mails Backup, Internet traffic, ports and Interfaces.
• Backup system management, Server hardware (Dell PowerEdge)
• Microsoft patch management
• Windows Server 2012, 2016, Active Directory 2012/2016
• Maintain configuration and process documentation.
• Perform troubleshooting applicable for Technical support) as per IT support guidelines, including analyzing network / system problems and provide appropriate resolution steps.

• Working with the technologies from best of breed ICT manufacturers
• Working with a dynamic team of specialists across a wide range of ICT solutions
• Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
• Coordinate priorities between the IT department and user departments.
• Hardware and software installation and upgrades
• Implementation and programming of computer networks and software
• Development of private intranet and public Internet sites
• Personnel equipment requirements
• Digital security.
• Evaluating the functionality of systems.
• Ensuring software licensing laws are followed.
• Implementing and managing security or integrity and backup procedures.
• Testing and modifying systems to ensure that that they operate reliably.
• Designing maintenance procedures and putting them into operation.
• Keeping up to date with new technology.
• Work with VMware on creating and managing servers
• Analyze, plan and deliver infrastructure changes.
• Proactively manage tasks such as patching, monitoring, etc.
• Maintain configuration and process documentation.
• Responsibility for ongoing support, monitoring and management of:
• ISCSI SAN Support
• Backup system management
• Microsoft patch management
• Virtual cluster based on vSphere 5.x Essentials Plus
• Windows Server 2003, 2008, 2012
• IIS on Windows Server 2003, 2008, 2012
• Server hardware (Dell PowerEdge)
• Variety of customer projects utilizing all above technologies as well as:
Active Directory 2008/2012
VMWare vSphere 5.x Enterprise / Enterprise Plus

Qualifications / Experience
• MCP Windows 2008 R2 / Windows 2012 desirable
• Knowledge of supporting RDS servers
• Knowledge of Windows File servers
• Knowledge of Active directory user management
• Performing backups to tape Knowledge of VMware
•

• Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Design, develop, implement, and coordinate systems, policies, and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness

Perform work in the Chemonics International Inc. employment as IT Management & IT Network Administrator, including strategic direction, budget preparation, vendor relationships, and planning and operation of Data Centers. Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts. Developed, administered and tracked a $1.2M capital budget, an $800K staffing budget and a $975K maintenance budget.

• Assists the ADS Director in preparing the IT budget by recommending purchases of hardware, software and system maintenance purchases needed to operate the network, servers and desktop PCs.
• Making scope of work (Data central equipment, planning network equipment, PCs, printers and copier machines).
• Admirable experience within a large, Windows-based Data Center environment.
• Maintained the data center equipment and software and performed regular troubleshoot on the process.
• Familiarity with Data Center power, cooling, cabling, as well as other Infrastructure issues.
• Proficiency in using datacenter servers, cabling, racks, and in-rack-PDUs.
• Huge knowledge in Installing, configuring and maintaining production server infrastructure and applications.
• Wide knowledge of information security risks and counter-measures for Windows, server platforms.
• Managed the data center infrastructure and ensured support to the facilities.
• Ensured the work was completed in accordance with the regulations of data protection.
• Prepared a list of all inventory required for the continuous functioning of the data center system.
• Organized a disaster recovery system for complex systems and trained the staff on the same.
• Install office infrastructure. (planning and Design - Cabling data, phone, and Electricity).
• Installing, configure & administration Servers.
• Installing, configure & administration of firewall device and Router, Access points.
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP).
• Implementing system security procedures and monitoring system security.
• Handling & Monitoring Internet connection & backup connection.
• Support of IT hardware, including servers, routers, switches, PCs, copier machines.
• Implemented and configured Storage Area Network devices.
• Updating operating system (Microsoft Windows Server Update Services) & antivirus software.
• Excellent understanding of VoIP and telephony systems.
• Troubleshoots office equipment technical problems.
• Perform scheduled backups of project data.
• Technical consultant in the selection and purchase of technical equipment
• Handling IT procurement operations and tracking the IT inventory.
• I have been very flexible to accept new tasks and duties.
• Prepared reports on projects and updated it regularly.
• Design, build or operate equipment configuration prototypes, including network hardware, software, servers, or server operating systems.

Knowledge and Skills:

 4+ years prior IT management experience with a focus on process improvement, best-practice, complex infrastructure management, and partnership with business leaders.
 Excellent knowledge of all Blade servers and Client networking technology in addition to troubleshooting multi type of Microsoft networking environment and operating systems.
 Switches: Basic Configuration & VLAN setup on Cisco 1900, 2950, 2960 Switches.

• Install office infrastructure.
• Install satellite offices infrastructure.
• Handling & Monitoring Internet connection & backup connection (Traffic).
• Installing, configure & administration of Access points, firewall device, and Router.
• Administration of project network servers.
• Installation and support of IT infrastructure hardware, including servers, routers, switches, PCs, etc.
• Perform regularly scheduled backups of project data.
• Troubleshoots office equipment technical problems.
• Updating operating system (Microsoft Windows Server Update Services 3.0 SP1) and antivirus software.
• Implementing system security procedures and monitoring system security.
• Handling all printers and multifunction Xerox Work Central.
• Handling IT inventory list.
• Handling day to day support.



Knowledge and Skills:

 Excellent knowledge of all Server and Client networking technology in addition to troubleshooting multi type of Microsoft networking environment and operating systems.
 Administrating and supporting all users for different OS platforms on all - Egypt branches. Including all types of servers, workstations.
 Excellent knowledge of networks and LAN - WAN Environment.
 Troubleshoot LAN Connectivity.
 Recovering Data and High Level Of Data Security.
 Trouble shoots all kind of laptop (IBM, HP, DELL, COMPAQ, TOSHIBA, and ASUS).
 Basic knowledge of Linux operating system.
 Dealing with Microsoft Windows and Microsoft Office.

Assist in coordination of technical sales activities related to prospective customers and partners.
• Transfer industry, technical, and product knowledge to customers and partners
• Learn relevant solution sets, architectures and full product line specifications.
• Participate in technical presentations for customers, partners and prospects.
• Assist in the development of formal sales proposals.
• Set-up and operate equipment for customer demonstrations and evaluations.
• Proactive Execution of established plans to prevent post sales issues that shorten time to revenue.
• Provide technical support via phone, email and meeting for company’s products: answer
technical inquiries, diagnose reported problems or configuration issues, recommend possible
solutions, follow issue through to resolution or escalate if no resolution can be found.
• Planned, drafted internal budget, and managed resources for large multi-site implementations.
Duties
 Installing, Configuring and administrating Servers and Workstations.
 Handing customer to dissolve all problem.
 Handling the Active Directory.
 Administrating the Access Control Systems.
 Troubleshoot the Exchange (Mail) Server.
 Supervisor for all machines which is repaired in the CSD workshop.

Technical support and Information Technology expert for Administration, solving Hardware and Software problems of these Networks. Installing Routers, Switches and Hubs. Microsoft Windows Server Networks in large enterprises solving Hardware, Software problems within these Networks Printers XEROX (Certificate). Troubleshoot Panasonic Scanner, HP Design Jet Series, HP Scan jet Document Flatbed Scanner.
Giving users very good service and giving them every services and solution to make them very satisfying.

- Pre-Sales- IT Engineer
• Assist in coordination of technical sales activities related to prospective customers and partners.
• Transfer industry, technical, and product knowledge to customers and partners
• Learn relevant solution sets, architectures and full product line specifications.
• Participate in technical presentations for customers, partners and prospects.
• Assist in the development of formal sales proposals.
• Set-up and operate equipment for customer demonstrations and evaluations.
• Proactive Execution of established plans to prevent post sales issues that shorten time to revenue.
• Provide technical support via phone, email and meeting for company’s products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found.
• Planned, drafted internal budget, and managed resources for large multi-site implementations.
Duties
 Installing, Configuring and administrating Servers and Workstations.
 Handing customer to dissolve all problem.
 Handling the Active Directory.
 Administrating the Access Control Systems.
 Troubleshoot the Exchange (Mail) Server.
 Supervisor for all machines which is repaired in the CSD workshop.
 Handling, Monitoring Internet connection and Administration of project network servers.
 Installing, Configuring, and Administering Microsoft SQL Server 7.
 Installing, configure, administration of (Servers, workstation, PC, Printers, Access points, Route and Switches).

Project: ALEXANDRIA BANK
Administrating and supporting all users for (Servers-Network-PC-Hardware) on all ALEXANDRIA BANK Egypt branches.

Professional Support in the Networks installation of Peer-Peer networks, the administration and solving hardware /software problems of these Networks. Installing (Switches, Routers, Hubs). Working with Windows NT operating system, Support Microsoft Windows NT networks in small enterprises. Working with Windows 2000 using active directory.
Laptops: (HP and Compaq), Acer TravelMate Series, Servers: (HP, Compaq and IBM) HP Printers, Build - Troubleshoot Network (Hardware and Software), HP LaserJet Series and Deskjet Series.

has been wok as a Technical support and information technology expert for personal computers (7 years).
Responsible for maintaining the different type of computers such as :(IBM, DELL, AST, NEC, ACER, AT&T, COMPAQ, GATEWAY.HEWLETT-PACKARD, PACKARD BELL and SUN ) as well as different types of Printers. such as ( HP, CANON, EPSON, STAR, CITIZEN, FUJITSU, IBM, LEXMARK, NEC, OKI, OLIVETTI, PANASONIC, QMS, SEIKOSHA AND ZEROX ).