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Mohamed Abo ElSoud Taha, System Engineer

Mohamed Abo ElSoud Taha

System Engineer·Trust Arabia

Saudi Arabia

Bachelor's degree, Information Systems

Work experience

Total years of experience: 14 years, 8 months

System Engineer

August 2022 - Present

Trust Arabia

Riyadh, Saudi Arabia

August 2022 - Present

* Manage and Implementation for Servers (Microsoft AD, DNS, DHCP, File Servers).
* Install And Manage Network Device (Cisco) SW, RW, Wireless.
* Implementation For Manage Engine Products (Service Desk, AD Manager, AD Audit, OP Manager, ETC) for clients all based on ITIL methodology.
* Manage storage (SAN, NAS).
* Install and Manage VM, Vcenter
* Manage IT projects and define plans.
* Manage SQL DataBase Servers

Company industry:
IT Services
Job role:
Information Technology

Systems Administrator

June 2019 - February 2022

El Mowasah Hospital

Tanta, Egypt

June 2019 - February 2022

• Installation, configuration, and administration of following servers and services (Domain
Controllers, DNS and DHCP, File and Print server).
• Installation, configuration and administration Cisco routers, switches and wireless devices
• Manage the overall day-to-day operations and responsible for ensuring events and/or incidents
are detected and responded to in adherence to established processes as well as procedures.
• Install and maintain computers and operating systems, software, and printers.
• Provide support for VOIP system and end point.
• Dealing with suppliers and service providers to provide all the needs of the IT department

Company industry:
Medical Hospital
Job role:
Information Technology

IT Support Engineer

August 2016 - April 2019

OSN

Cairo, Egypt

August 2016 - April 2019

Responsible for all aspects of IT operations including first line support (Service Desk and
monitoring 24*7) and second line support (infrastructure) for Egypt and Jordon sites.
• Manage Microsoft servers (Active Directory, DHCP, DNS, File servers and Print)
• Manage switches, and wireless devices for work requirements, and resolve network-related
problems for Egypt and Jordan sites.
• Monitor Routers and Servers performance by PRTG and Natflow analyzer to ensure the
traffic is running at its best performance.
• Install and follow up computers and operating systems, software, and printers and Ensure that
it works in the best performance.
• Provide support for all showrooms, kiosks, and other locations across the remote connection.
• Install and manage Mobile Device Management (MDM) according to business requirements.
• Inventory the company assets and track the status of the IT store by using Service desk
application.
• Dealing with suppliers to request the needs of a company.
• Using Service Desk application to achieve the best service level between IT and other
departments.
• Provide support for AVAYA VOIP systems and endpoints.
• Train employees on company systems

Company industry:
Media Production
Job role:
Information Technology

IT Specialist

August 2014 - July 2016

Al Arabia for Telecom Technology(ATT)

Cairo, Egypt

August 2014 - July 2016

Manage Microsoft servers, (DHCP, DNS, Print) routers, switches, and phones.
• Provide technical assistance and support for incoming queries and issues related to computer
systems, software, and hardware.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
and other systems.
• Install, modify, and repair computer hardware and software.
• Train computer users.

Company industry:
Telecommunications
Job role:
Information Technology

Help Desk

April 2011 - July 2014

True Tech

Tanta, Egypt

April 2011 - July 2014

• Maintain Computers Hardware and Software and install operating systems.

Company industry:
IT Services
Job role:
Information Technology

Education

The Higher Institute of Computers and Information Tanta

May 2010

May 2010

Bachelor's degree, Information Systems

Egypt

Skills

CCNP
Expert
CCNP
Expert
Service Desk
Expert
Service Desk
Expert
IT Technical Support
Expert
IT Technical Support
Expert
MCSE
Expert
MCSE
Expert
System Administration
Expert
System Administration
Expert
planning
Intermediate
planning
Intermediate
CCNA
Expert
CCNA
Expert
ITIL
Expert
ITIL
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
VM
Expert
VM
Expert
AVAYA
Beginner
AVAYA
Beginner
BACKUP
Expert
BACKUP
Expert
ASSET MANAGEMENT
Expert
ASSET MANAGEMENT
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
CISCO
Intermediate
CISCO
Intermediate
vmware esx
Intermediate
vmware esx
Intermediate
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
system administration
Expert
system administration
Expert
windows server 2008
Expert
windows server 2008
Expert
windows server
Expert
windows server
Expert
windows server 2003
Expert
windows server 2003
Expert
windows network administration
Expert
windows network administration
Expert
vmware
Intermediate
vmware
Intermediate
mail
Expert
mail
Expert
team management
Expert
team management
Expert
hardware
Expert
hardware
Expert
servers
Expert
servers
Expert
ms project
Intermediate
ms project
Intermediate
manual testing
Expert
manual testing
Expert
pc networking
Expert
pc networking
Expert
الدعم الفني
Expert
الدعم الفني
Expert
cyber security
Beginner
cyber security
Beginner
network engineering
Intermediate
network engineering
Intermediate
routers
Intermediate
routers
Intermediate
network operations
Intermediate
network operations
Intermediate
vpn
Intermediate
vpn
Intermediate
mpls
Intermediate
mpls
Intermediate
networking concepts
Intermediate
networking concepts
Intermediate
routing
Beginner
routing
Beginner
sql
Expert
sql
Expert
service delivery
Beginner
service delivery
Beginner
team leadership
Intermediate
team leadership
Intermediate
outlook
Expert
outlook
Expert
windows 7
Expert
windows 7
Expert
operating systems
Expert
operating systems
Expert
lan
Expert
lan
Expert
ospf
Intermediate
ospf
Intermediate
firewalls
Intermediate
firewalls
Intermediate
microsoft servers
Expert
microsoft servers
Expert
CCNP
Intermediate
CCNP
Intermediate
MCSE
Expert
MCSE
Expert
Network Engineering
Expert
Network Engineering
Expert
System Administration
Expert
System Administration
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
(CCNP) Implementing Cisco Enterprise Network Core Technologies
Apr 2023 - Mar 2026
Show credentials
Hikvision HCSA - CCTV
Google IT Support Expert
ITIL Foundation in Service Management
Microsoft Certified Solutions Associate