Mohamedali Touihri

Seen the opportunity of unavailability in the market of a group of niche products and started up an enterprise based on an online general trading platform, working with webmaster personally updating myself to the most advanced technics of web sales

• Conducted market assessment to identify and prioritise potential clients and customers operating mainly in MENA region
• Organized Pop-up stores all around France, attended, and represented my enterprise at major Industry Trade Shows and trading events, promoted the brand and the products, using web marketing, promotions and printed material
• Established work scope with customers and clients and initiate the trading processes
• Initiated phone and personal contact with decision makers of potential clients and customers to raise awareness of our products and match them to customer needs
• Prepared quotes to be presented to customers, and provide estimates for timing of deliveries and negotiated terms and conditions
• Secured yearlong purchase contract with a government institute and met the sales targets and broke even in the second quarter and kept proven track record of success in sales.

During my time in Dubai, made use of my language skills in a foreign language educating private school serving community and gaining personal skills in personal development management
• Attended planning meetings, prepared activity plans and completed activity assessments
• Assisted with the planning, development, coordination, and implementation of varying levels of activities (cycles, football, basketball, jujitsu/judo activity)
• Prepares progress reports quarterly and/or as deemed necessary

I fulfilled the customer expectations to corporate standards during day to day operations and managing unexpected situations using my personal initiative. I have highly-developed communication skills (fluency in 4 languages) essential when dealing with cultural differences from all over the world. My role required expert knowledge of products and procedures, , all of which change on a frequent basis. Constantly working as part of a dynamic team, and often leading the work-team, I have established myself as hard-working and reliable personnel, able to meet critical deadlines while working under pressure.

• Promoting the Emirates brand by providing quality customer service to ensure customer satisfaction and loyalty
• Protecting the health, safety and security of all passengers, thereby promoting Emirates as a company that prioritizes the comfort and safety of its passengers, while successfully remaining free of injuries, illnesses and losses.
• Consistently providing friendly and attentive customer service by responding quickly and pleasantly to customer needs

The recipient of the Najm Award, Emirates’ reward and recognition program awarded for the consistent positive feedback received from line-managers and customers on recipient’s professionalism and hard-work.

• As recognition for my hard work and dedication, I was invited to join the Special Assistant Team Member Program, providin compassionate support and assistance to survivors and next of kin in the aftermath of an emergency or major incident.

Promoted as the Head of Passenger Services, I was responsible for management, supervision and operation of the passenger services on the railway station, controlling all staff working in coordination with control my command in continuous contact with customers and the travelling public.

• Managed ongoing operations and abnormal situations that affect the traffic (strikes, delays, missed connections, etc.)
• Provided the continuous maintenance of the railway station system, signalization system, security equipment system, maintenance of the shunted system.
• Organized, accompanied and managed authorization for local rail works in my border of responsibility
• Supervised the organization of a bulletin composition trip for a freight train according to its weight, its length, its good and its runs route and destination after its formation by maneuver agents.
• In charge of daily domestic and internal courrier, both staff and company courrier, organisation, management and delivery

• Responsible of the railway traffic in my area, monitored and regulated freight and passenger trains traffic with times of transit
• In charge of organizing and managing authorization for local rail works in my area of responsibility
• Organized space to park freight train in station area according to the type of rail engine (Electrical locomotive or diesel locomotive)
• Was in charge to give authorization and organize maneuver of freight train by local maneuver agent to deliver the goods wagon by rail to their companies
• In charge of daily domestic and internal courrier, both staff and company courrier, organisation, management and delivery

Dealing with international clients in a leading luxury hotel chain, I was in charge of implementing and monitoring the support services, including the procurement of supplies and services

• Provided communications and IT support and provision of local utilities and service requirements
• Performed accounting of activity expenses and major reports for management
• Managed reservation for future bookings
• Provide advice to senior management on development of operations, organisation, and financial aspects.

During the time studying English in Ireland, I worked as a Market Research Assistant in a major Market Intelligence firm, outsourced by IBM.

• Conducted primary research, gathered secondary research, analyzed and consolidated consumer information/data
• Managed the gathered data, identified consumer needs and monitored consumer satisfaction
• Monitored competitor activities/competitive intelligence
• Identified and developed contingency plans and potential product / service exit strategy
• Tracked and monitored project progress and developed project work plan.