KSA Operation Training and Development Manager at Shawarmer
Innovative Foods, Shawarmer Food Co. LLC.
Total years of experience :18 years, 11 Months
- Lead the training and development team with a total number of 14 members.
- Develop and set the annual training and development plans.
- initiate the fast-track development program (Be Partner program).
- initiate the in-store trainer system and implement it in all stores across the
kingdom.
- Designed and created Training Modules for all operation levels starting from
Crew member to Manager level.
- plan and implement training and development strategic.
- Participate in developing and setting the development and promotion plans.
- Build restaurants TNA and design the needed Training materials.
- Optimizing onboarding, employee performance, and quality management.
- Improve training programs to achieve organizational training benchmarks.
- Utilize experiential learning, video, and initiate virtual learning methodologies to deliver different kinds of training workshops.
- Participating in developing the training strategy and aligning it with the
company objectives.
-Lead the training and development team in Western & Southern Region with total number of 4 Trainers.
- Develop and set the annual training and development plans for the region.
- initiate the in-store trainer system and implement it in the West.
- Designed and created Training Modules for all operation levels starting from
Crew member to Manager level.
- plan and implement training and development strategic across the region.
- Participate in developing and setting the development and promotion plans from within the system.
- Build restaurants TNA and design the needed Training materials aligning with the Ops Needs.
- Improve training programs to achieve organizational training benchmarks.
Learning Achievements at Shawarmer Food Company LLC:
• Designed and created Training Modules for all operation levels starting from Crew member to Manager level.
• Created development plan for all operation staff.
• Developed staff promotion process.
• Created Training audit checklists.
• Built -up Shawarmer manuals in cooperation with training team.
• Built- up Shawarmer training handouts.
• Delivery of more than 2000 hours of training.
• converted the training from room classes Training to Virtual Training for all operations levels during the pandemic of Corona Virous.
- Opened new sourcing channels with different countries (Nepal, India, Philippines, SriLankan, Bangladesh.)
- Enlarged the company stores head count from 50 stores to 100 stores around the kingdom and from 350 Employee to 700 employees.
- Designed and created recruitment process from A to Z and make training for all department heads about the recruitment process and how to follow. - - Fulfilled 98% of the requirement with success rate of more than 93% within the time frame.
- Reduced overtimes cost by hiring new employees and fulfill all the shortage in store level which is helps in enhancing the quality, services, and employee satisfaction.
- developed the recruitment objectives, policies, and standards.
- Identified and new selection and recruitment methods and techniques.
- Fulfilled 90% of the requirements with success rate of more than 90% within the time frame.
- Opened new sourcing channels specially for labors sectors.
- Analyze candidates resume and cover letters. Organized and conducts job fairs and seminars. Recruited more than 200 employees and fulfilled more than 90 vacancies (Blue and white collar).
- Opened new sourcing channels.
- make recruitment deals with more than 10 companies and became the main sourcing agency for all of them in Egypt. Chief recruitment representative for panda employees from Egypt to KSA. Recruited more than 1500 employee for Panda KSA.
- Recruited the Head Office employees for Panda Egypt, part of opening Panda Egypt.
- Chief recruitment representative for Coca- Cola KSA Chief recruitment representative for Pepsi KSA (Pepsi Bugshan) The account manager for more than 10 Companies located in KSA, Kuwait, Oman, Qatar with a recruitment average of 80 employee / Month.
- Lead the store operation regarding all points (business, customer and employees).
- Train the new hire on Starbucks stander and beverage making sequence.
- Control the food waste and the whole P&L and inventory.
- Manage employee weekly schedule and supervise the daily operation assignment.
- Responsible for customer and team satisfaction within the store.
Master Of Business administration (HR Management) Swiss Business School Zurich (SBS) Zurich, Switzerland.
Bachelor of hotel management. Helwan University, Egypt.
