محمد أمين عابد

2004-Present SO.PRO.PHA (pharmaceuticals distribution
company), Sousse, Tunisia.
Chief financial officer

Responsibilities
Manage, motivate and supervise staff (50 employees)
Maintain a perfect relation with all the customers and provide them best service.
Implement an annual marketing plan and develop an annual sales and promotion program.
Acquire new customers.
Send reports to the main branch and give them
updates of the business status.
Implement an efficient supply chain management
system.

Key achievements
Reduced the time required to respond to customer
requests and improve customers' satisfaction. The
result was a 85% increase in turnover over 7 years.
By proposing specials offers and promotions to potential customers, total number of customers
increased by 80% over the same period.

2002-2004 SICERAM (industrial society specialized in making and trade of ceramic products), Sfax, Tunisia.
Commercial Manager

Responsibilities
Responded to sales inquiries and concerns by phone,
electronically or in person.
Negotiated with clients.
Ensured customer service satisfaction and good client
relationships.
Followed up on sales activity.
Reported on sales activities for management.
Participated in sales events.
Represented company at trade association meetings to promote products.

Key achievements
Consolidated financial situation of the company by improving debt collection from customers (50%
reduction in debt stock over two years), increased
weight of cash business.