Senior ICT Consultant
Nossan Management Consulting KSA, UK
Total years of experience :27 years, 2 Months
One of the primary responsibilities is to evaluate the client's IT systems in order to help them meet their business objectives as well as:
•Providing advice on technology best practices.
•Give strategic advice on how to use technology to achieve goals.
•Manage IT initiatives and work with in-house technical staff to design IT systems and networks with the proper architecture and functionality.
•Encourage the use of new technology.
•Support users with training on both new and existing IT systems.
•Offer assistance with technical issues.
•Examine existing systems and make suggestions for improvements.
•Create reports
Responsible for implementing technological solutions to solve business problems starting with the creation of schedule for analysis, implementation and testing of technology and working with in-house technical staff to ensure consistency and efficiency of company's systems:
•Analysing a company's IT system and infrastructure
•Revise existing systems and suggest improvements
•Digital Transformation project initiatives
•Providing strategic advice on using technology to achieve goals
•Implementing technological solutions to meet business objectives
•Analysing and determining Cybersecurity threats
•Providing advice on technology best practices
•Managing IT initiatives and collaborating with in-house technical staff
•Setting Systems, IT policies and operational documentations.
Heading all company IT and Technology development and support functions including:
•Interacting with business partners across the organisation to identify opportunities and drive growth
•Forecasting, planning, researching, budgeting and selecting new technologies enabling company to attain business goals
•Negotiating and managing critical supplier relationships to maximise value
•Directing interdepartmental teams concerning the integration of new services
•Evaluating staff performance
reporting to the Group CEO
•Introduction and implementation of centralised IT infrastructure and operations management
•Identifying and execution of business process improvements related to technical applications, systems and implementation
•Management of Group IT operations and support functions
•Defining and implementing MIS and policies across the Group
•Spearheading design, planning, deployment and operation of WAN solutions for the Group's external projects
•Overseeing the day-to-day administration of four divisions, as well as team development and people management
•Deployment of ERP and CRM solutions across the group.
•Forecasting, planning, researching and selecting new technologies enabling the organisation to attain business goals
•Overseeing all ICT-related purchasing and budget functions; working with financial management team to develop budgets
Provision of IT Consultancy services to various MENA clients involving:
•Advising boards of directors on alignment of IT with strategic and tactical business objectives
•Identifying and defining priorities and communicating technology impacts to the client throughout decision making process
•Providing strategic direction for technical assessment, definition, prioritisation, architecture, design and deployment of new products and services
•Project management support
•Delivery of training presentations
•Production of periodic reports to clients detailing implementation processes
•Research and provision of recommendations for ICT system improvements
•Auditing and defining IT budgets for clients
30+ staff and four managers reporting
MicroWarehouse was a multi-national company specialising in the provision of IT products and services, with an annual turnover of US$2.1billion worldwide and US$260 million in the UK. Some of my responsibilities and activities included:
•Design and implementation of enterprise solutions across UK and European sites
•Improving the Company's technical support and services offering to clients (SME, Corporate and government sectors)
•Helping establish and build relationships with vendors in conjunction with corporate leadership
•Pre- and post-sales support, consultancy and help desk operations
•Managing the budgets for four departments
•Introducing new profit-generating services in the company's Configuration Centre with growth of 30% year-on-year
•Communicating pro-actively with current and new clients, via a series of showcases and seminars held with industry partners
•Initiating strategic alliances with major UK service vendors to introduce managed services across the UK and Europe
•Standardising all technical services operations throughout the Company's offices across Western Europe (France, Germany, the Netherlands and the UK)
•Recruitment of technical staff
•Advising the UK Board of the Directors on all technology- and services-related issues
•Defining and developing strategies for the Company's services portfolio in the IT market locally and across Europe
•Attending UK/European seminars and events on the Company's behalf
in charge of the Technical Support Division, covering both Northern and Southern regions, two managers and 16 staff reporting
My responsibilities included:
•Management of the engineering staff and standardising the operation between multiple sites
•Designing, creating and presenting specific technical training modules for the Company's sales force and technical teams
•Recruitment of technical staff
in charge of six engineers. My work involved consultancy; extensive pre- and post-sales support and problem-solving for corporate clients; repair of computer hardware and arranging training programmes for the company's Technical Department
The course provided tools and knowledge, as well as methodologies and processes for Multimedia Information Systems (MIS), which combine data management capabilities (effective and efficient methods for storage, indexing, querying, and retrieval) with media management (media representation, data compression, standardization, and transmission). Distributed multimedia system advancements have begun to have a significant impact on the development of on-demand multimedia services that are transforming existing technologies and developing new ones within established computer areas. The convergence of computing, communications, and broadcasting is depicted as multimedia.
, Naval Architecture course
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