Business Analyst
Sharjah civil defense
Total years of experience :18 years, 1 Months
Analyze the current business processes.
Work directly with clients to understand needs of the business.
Research software systems to understand existing functionalities and impact of changes.
Captures business requirements and business process management.
Prepare systems training for current and new technical and non-technical employees.
Oversee implementation projects from beginning to completion.
Evaluating client requirements, developing configurations, which support business processes, defining and executing delivery and implementation plans.
Translating business goals, feature concepts and customer needs into prioritized requirements.
Assisting internal & external clients in implementing technical systems, software, hardware and other IT solutions.
Evaluating client requirements, developing configurations, which support business processes, defining and executing delivery and implementation plans.
Testing and troubleshooting final system setups, providing training and end-user support during and after the implementation process is attained.
Liaising with stakeholders and provide assistance in scoping projects and developing proposals, gathering extensive use cases and requirements via frequent site visits, customer advisory board meetings.
Translating business goals, feature concepts and customer needs into prioritized requirements and use cases.
Driving usability tests to ensure the program runs smoothly and hassles free when used by end users.
Collecting client’s existing business workflow and processes including employee’s roles and responsibilities to churn out key employees.
Possessing complete ownership of user problems and proactively dealing with user issues, being instrumental in providing customer service for all support queries, while adhering to service level agreement.
Providing technical support through answering queries on-site, via phone and email, arranging and conducting training sessions for staff on the application.
Setting up and configuring business workflow and user rules based on the information collected and existing case; aiding clients while installing software and training key employees on how to use it.
Liaised with business process owners, gathered and analyzed system requirements and specifications.
Defined business goals, featured concepts and customer needs into prioritized requirements and utilized cases.
Collated existing client’s business workflow and processes, employee’s roles and responsibilities to find key employees.
Conducted usability tests to ensure other program users do not get confused or face problem while working.
Provided support, coaching and mentoring to the team members to ensure all objectives and goals are fulfilled according to set agreements and SOPs.
Gathered comprehensive use cases and requirements via rigorous on-site visits, virtual meetings and customer advisory board sessions.
Spearheaded communication with stakeholders pertaining to products goals and progress made, trained and mentored new staff members including conducting performance reviews.
Delivered timely on-site IT technical support to the staff, performed as first point of contact for user problems and proactively dealt and resolved user issues.
Showcased high level of customer service for all support queries while adhering to all service level principles.
Provided technical support, answered support queries via on-site or phone or email, scheduled and conducted direct training sessions for all staff on the application.
Organized and configured business workflow and user rules based on the collected requirements and existing cases, assisted client in installing software and train key employees how to use it.
- Sales and E-Marketing.
- Building relation with customers, suppliers, business colleagues
- Marketing Research
- Contact with suppliers.
- Analysis of the statistical data
- Studying prices, supply and demand for the products.
- Provide status reports to management
- Conducting Strategic Marketing Plan
- Marketing Research
- Sales.
- Conducting Strategic Marketing Plan ( 2009)
- Marketing Research.
- Support staff in assigned projects.
- Setup and coordinate meetings.
• Teaching &presenting the following :
Introduction to Computer Science .
Introduction to Programming .
Binary Code .
Data Structure.
Algorithms .
Operating system .
A. I and prolog language .
quantitative & qualitative research methods Financial Accounting management and organization theory marketing management Economic Business research methods managerial accounting financial management operations management Human resources managerial economics management information system strategic management strategic marketing current issues in marketing marketing of services consumer behavior
honor degree in computer science