Mohammed Elfwakhry

• Lead key transformation projects and provide dedicated support by facilitating business case, timeline development, managing
progress to milestones.
• Collaborates with business leaders and executive team to develop the end-to-end approach and evaluation of transformation
programs.
• Formulate long-range plans that communicate future vision, direction, innovation, and leadership expectations.
• Overseeing all technology operations and evaluating them according to established goals.
• Analysis the business requirements of all departments to determine their technology needs.
• Responsible for Purchase efficient and cost effective technological equipment and software.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to upper Management.
• Assist in building relationships with vendors and creating cost-efficient contracts.
• Preparing financial budgets and presenting proposals for capital projects to senior executives.
• Managing the implementation of SAP 4 HANA (ERP) project For Food City Factories, Monitoring staff and project progress identifying
and managing all training requirements for the staff and end users.
• Plan and Manage Implementation of Food City WMS.
• Lead IT Department for Managing crises, both complex technical hardware or software problem

• Implement Network Infrastructure architecture for Factories and Admin Buildings.
• Implement and Plan Company Infrastructure Servers (VMware, Hyper-V ) Needs to
Provide Target Services Such, SAP Servers, Exchange infrastructure and all other Services.
• Implement High availability for All Critical Infrastructure Devices and Services to reach to
Zero down time.
• Build Professional IT Team able to Perform Target Plan and Provide Creative ideas.
• Engaged with SAP team and business owner to make SAP Implementation that meet all
Company needs.
• Plan and Implementing SFO for Managing sales operations on filed and implement GPS
Tracking System.
• Implement Backup Process that will be base for implement Disaster recovery Site .
• Manage IT Project Budget and Provide Cost Control for All IT Spending.
• Manage Hardware and Software Vendor and Customer SLA to get and provide best IT
Services.

• Established reliable IT operations that ensuring All Subsidiaries Computers and Servers OS up-to date, with last Security patches and OS version.
• Managed, Coaching and Motivate first line Support Global IT team for IT Operation.
• Managed the search for potential service improvements for supporting the Business by evaluating the existing best IT related practices, share the information among the IT and business community and provide Recommendations for implementation within the Market.
• Regularly Audit AD user’s information’s and SAP user information’s and ensuring Provided information’s Meet Global IT Standard.
• Improved awareness and enforcement of information security Policies and procedures.
• Managed IT and Budget operations for Hayat Kenya, Morocco and Dubai.
• Actively engaged with Global IT, SAP teams to drive operational excellence and Implement required improvements.

• Responsible for Selecting the Right IT Solutions and Strategy in line with Key Business and IT Global Leads.
• Provided Solution Architect for Global IT Leaders and driving the Selection Technology Transformation objectives, activity engaging with business Stakeholders for Best IT Service Delivery.
• Lead Project Planning and Execution of Approved Projects according to Global Project Management framework.
• Manage the front line Leads, Staff and key vendors who deliver the service and support functions.
• Suppliers Management to select best IT Technology and Tools with best cost.
• Planed and Designed Infrastructure High Availability for Servers and Network and WAN Connections including IPSEC Connections.
• Managed Backup and Disaster Recovery Solutions and maintain all required Process with Local IT team and Global IT Leaders.
• Lead, Coaching IT Team for All Servers and Network Operations, such as Maintenance and Development operations.
• Risk Management for IT Systems and Network and Put Proactive Solution for any IT Risk.
• Managed SAP ERP Consultant team which give first line Support for Egypt SAP Users and Escalate to Global SAP team if required.
• Managed SAP Projects Needs and Cooperate with Global SAP Consultant to Provide Required Change Management Process for SAP Operations to Improve and Develop SAP Business Process and Integrations .
• Managed IT Security Plans for End users Computers, Servers and Network, Lead and Follow IT team for Applying Latest Security and Critical Updates and OS upgrade operations.
• Managed Internet and GSM Providers and Ensured best Service Delivered with in SLA .
• Managed Hardware and Software SLA Agreement with Local and Global Services providers.
• Managed Software and Hardware Inventory and Follow IT team to keep AA SAP Updated.
• Manage Office 365 Services, Ability to Plan and Administration Azure Cloud.
• Plan and Mange Annual Budget Plan, OPEX and CAPEX and Prepare Monthly Cost Reporting for TOP Management.
• Create IT Procedures and IT Security Standard and Ensured All Approved IT Standard and Policy Applied.
• Designed and Approved IT Documentations required for ISO Certificates.

• Provide IT solution design details and project technical deliverable.
• Performs installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards.
• Managed System and Network Security Standard and ensure the minimum Authorization granted.
• Managed and Follow IT team to Deploy Latest Security and Critical Patch’s for Computers and Servers.
• Managing Antivirus System and ensure IT team keep All Computers and Servers updated
And Cleaned from any threat.
• Improved Security Awareness for IT team and End users with different actions.
• Managing All Data Centers Hardware Servers, Server Management, update and Upgrade process.
• Managing Company Visualization (Hyper-V - ESXI) & Cluster Servers.
• Managing backup with Symantec Net backup and Tap Library.
• Escalates problems to external vendors as necessary, ensuring prompt and accurate resolution.
• Dealing with the Suppliers for to choose the best Requirement and reach to the Best price.
• Develop, lead, motivate, coach, and assess team members.
• Shares knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in specific technology.
• Reporting to Egypt IT Manager

• Design, deploy, configure, manage and monitor (Technology) solutions.
• Installing, Maintaining and Troubleshooting All Servers. Managed Servers OS Upgrades Process and Firmware upgrades for All Factory and HQ Servers and Storage's.
• Managed Server Hardware such as IBM Blade, IBM X3650 M3, IBM X3650 M4, Lenovo X3650 M5, ProLiant DL380 Gen10, Dell Servers.
• Managing IBM Storage Such as IBM DS 3512, IBM Store wise 5000, IBM Store wise 5010 and IBM Store wise 3700 .
• Escalates problems to Global Team and if needed to external vendors as necessary, ensuring prompt and accurate resolution.
• Implemented Monthly Security Updates for Servers and Computer Clients.
• Implemented and Managed Macfee Server Security including, Protection Sever, and Macfee DLP.
• Implemented and managed System Center Virtual Machine Manager.
• Managed All Virtualization Platform such as Hyper-V and VMware.
• Managed Cisco CALL Manager VOIP System.
• Managed and Troubleshoot Cisco Devices Such as Access Point, AP Controller, and Switches.
• Design, deploy, configure, and manage High Availability for Servers such as SQL Server Database, Hyper-V Replica.

Optimized system security and performance with proactive changes such as upgrade to latest
OS version and install latest security Updates and latest Updates which Hardware vendor
advice.
* Established network specifications and analyzed workflow, access, information and security
requirements.
* Implemented, developed and tested installation and update of file servers, print servers and
application servers in all departments.
* Implemented server infrastructure development, and staging and production systems.
* Implement and Managed Servers ADDS, DNS, DHCP, File Share, Print Server TMG 2010, and
Antivirus.
* Manage Daily Backup operations and trouble shoot failed Backup job.
* Implemented and Managed System Center Configuration Manager 2007.
* Monitors and maintains Servers Stability and Report any Problems to The Operation Manager.
* Migrated and Managed All Servers from Physical to Hyper-V .
* Managing Cisco Configuration (routers - switches).
* ERP system knowledge (first level of support).
* Configured and Managed Cisco AP and Network Switches.
* Secured Network Access by MAC Filter, Cisco Port Security. Implement and
* Managed CCTV System and PBX System.

Troubleshoot system and network problems, diagnosing and solving hardware or software
faults replace parts as required.
* Talked staff or clients through a series of actions, either face-to-face or over the phone, to help
set up systems or resolve issues.
* Provide support, including procedural documentation and relevant reports.
* Support the roll-out of new applications and Systems.
* Setting up and Trouble shoot user’s accounts and Computers profiles, Network printers,
outlook and Priorities and manage many open cases at one time.

Install ADSL router and trouble shoot Customer issues.
* Refer major hardware or software problems or defective products to vendors to resolve
problem.
* Install Computer user accounts and Profiles, Network Printers, Mail client.