Technical Manager
itlogiakuwait
Total years of experience :20 years, 4 Months
• Leading a team of Technical Consultants for End-to-End IT Service Monitoring.
• Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
• Creates and executes implementation plans and revises as appropriate to meet changing needs and requirements.
• High-level technical support for EMC Ionix, APG Watch4Net.
• Develop EMC Watch4Net Reportpacks.
• Maintain and Manage internal lab for testing new technologies & training requirements.
During my whole career until 2011, I was providing development consultancy and services on freelancing bases. I had client from KSA, OMAN, Chic republic, Croatia, USA, Egypt. I have created many systems for a various range of customer such as:
• The E-Learning System for Alexandria University for Computer Self Based Learning, which helped of participation of more than 18, 000 student and professors and achievement of ICDL.
• Business Intelligence Consultancy for Alcatel Egypt.
• Application Security Consultancy of Alexandria University web portals.
• Security Consultancy for the Government of Mozambique.
• More than 100 Web portals, CRM and e-commerce applications.
• Leading and Managing a team of web developers & designer.
• Creating Leading Web Portals with the business strategy to be one of the top portals in Egyptian Market.
• Conduct analysis and design of software packages.
• Managing several development projects.
• Development Consultant & Product Owner for End-to-End Systems. (Compuware Vantage, EMC ADM Application Discovery Monitoring System, Kentrox Environomental Monitoring system, Keynote Sigos).
• Development Consultant for other E2E Systems (EMC, Compuware)
• Vantage Service Manager Specialist.
• Client Vantage Specialist.
• ADM Specialist.
• System analysis & Requirement gathering.
• Developing Internal & External Systems based on web 2.0 technologies (Customer Support System 19VAS, VAS Website, HR System, Purchase Orders System)
• System Integration.
• Development consultancy for other products (RSA)
• System Analysis & Design for internal systems, website (Developing Secured E-Commerce Application for ECC Solutions)
• Web Applications Security Auditor (Ministry of internal affairs, Smart Village, EBA, ECC Solutions)
• Developing internal systems for sister companies (EgyNet), developed the current customer support system for EgyNet integrated with all support functionality required for better customer experience.
• Preparing Requirement & Architect new systems.
• Developing new internal systems (video archiving, e-library, documents search engine, HR system, secured payroll system, DDB Internal system analysis & program specs, participated in development of www.tareknour.com.
• Managing & Marinating old legacy systems.
Master Degree in E-Commerce Applications Security, University of Sunderland, Sunderland, U.K.
Advanced Diploma in E-Commerce, Information Technology Institute, Egypt
Bachelor in Economics – May 2003. Faculty of commerce; Alexandria University, (Evaluation: Good 77.3% - third on class)
Train The Trainer, New Horizons, Egypt
Advanced Diploma in Business System Analysis and Design, National Computer center, U.K.