Total Years of Experience: 9 Years, 2 Months
March 2017
To Present
IT Technical Support
at Farabi Petrochemicals Company
Location :
Saudi Arabia - Jubail
IT Technical Support
March, 2017 to Current
Farabi Petrochemicals Company, Jubail, Saudi Arabia
Working and leading technical support team, responsible for delivering customer-focused and quality professional support services.
• Manage first and second level technical support through telephone, email and service desk requests from end users for all PC hardware, software/application (internal & external), MFPs and associated peripherals.
• Responsible for fast and accurate troubleshooting of reported faults.
• Administration of ServiceDesk software and implementation of ITIL practices.
• Working on Active Directory Users and Computers, Group Policy Management and Office 365 administration
• Administering and maintaining System center configuration manager (SCCM)
• Administering and Maintaining up to date End point protection/Antivirus levels on all machines company wide
• Enhance and improve existing systems and processes to provide better level of service to internal users/staff
• Update and maintain technical documentation including IT department policies and processes
• Worked in Information security activities like Phishing campaigns, posters design, and Internal audit.
• Purchasing of IT Equipment and software in line with agreed budgets.
• Liaising & meeting with external suppliers of IT services.
• Contracts and Supplier management for day-to-day IT operations.
• Composing reports for senior managers, departmental monthly report, etc.,
• IT Asset management/CMDB in service desk tool and other third-party software.
• IT Budget planning and cost control.
March, 2017 to Current
Farabi Petrochemicals Company, Jubail, Saudi Arabia
Working and leading technical support team, responsible for delivering customer-focused and quality professional support services.
• Manage first and second level technical support through telephone, email and service desk requests from end users for all PC hardware, software/application (internal & external), MFPs and associated peripherals.
• Responsible for fast and accurate troubleshooting of reported faults.
• Administration of ServiceDesk software and implementation of ITIL practices.
• Working on Active Directory Users and Computers, Group Policy Management and Office 365 administration
• Administering and maintaining System center configuration manager (SCCM)
• Administering and Maintaining up to date End point protection/Antivirus levels on all machines company wide
• Enhance and improve existing systems and processes to provide better level of service to internal users/staff
• Update and maintain technical documentation including IT department policies and processes
• Worked in Information security activities like Phishing campaigns, posters design, and Internal audit.
• Purchasing of IT Equipment and software in line with agreed budgets.
• Liaising & meeting with external suppliers of IT services.
• Contracts and Supplier management for day-to-day IT operations.
• Composing reports for senior managers, departmental monthly report, etc.,
• IT Asset management/CMDB in service desk tool and other third-party software.
• IT Budget planning and cost control.
April 2015
To February 2017
System Administrator - IT
at Spinebiz Services Private Limited
Location :
India - Chennai
System Administrator
April, 2015 to Feb, 2017
Spinebiz Services Private Limited, Chennai, India
(Shared services of VFSTasheel, VFS Global and VascoWorldwide)
• Providing 1st and 2nd Line support over telephone, remotely to clients & internal staff members and responsible for identifying and implementing solutions to problems affecting IT services
• Creating Users, User Groups, OU in Active Directory Users and Computers (ADUC) and Group Policy management.
• Administered Office 365 (Exchange) and provided support to create mail id, shared mailbox, Lync configuration/Skype for business
• Administered and supported local/LAN Printers (Barcode Printer, IC Printer, LaserJet)
• Configuring and Administering Fortinet Firewall series like 30D, 80c, 240D, WLAN Access points (Airtight - cloud Wi-Fi services)
• Creating, Monitoring IP Sec VPN tunnel across various locations with required policy in FortiGate firewall
• Coordinating with ISP, vendor and other third party to resolve issue as and when required
• Maintaining Global Inventory for Infrastructure, Request tracker, IT Roll Out
• Creating system and application-based policy in Symantec Endpoint Protection-Cloud for small and medium business
• Active participation in evaluation and selection of ITSM tool enabled with ITIL framework.
April, 2015 to Feb, 2017
Spinebiz Services Private Limited, Chennai, India
(Shared services of VFSTasheel, VFS Global and VascoWorldwide)
• Providing 1st and 2nd Line support over telephone, remotely to clients & internal staff members and responsible for identifying and implementing solutions to problems affecting IT services
• Creating Users, User Groups, OU in Active Directory Users and Computers (ADUC) and Group Policy management.
• Administered Office 365 (Exchange) and provided support to create mail id, shared mailbox, Lync configuration/Skype for business
• Administered and supported local/LAN Printers (Barcode Printer, IC Printer, LaserJet)
• Configuring and Administering Fortinet Firewall series like 30D, 80c, 240D, WLAN Access points (Airtight - cloud Wi-Fi services)
• Creating, Monitoring IP Sec VPN tunnel across various locations with required policy in FortiGate firewall
• Coordinating with ISP, vendor and other third party to resolve issue as and when required
• Maintaining Global Inventory for Infrastructure, Request tracker, IT Roll Out
• Creating system and application-based policy in Symantec Endpoint Protection-Cloud for small and medium business
• Active participation in evaluation and selection of ITSM tool enabled with ITIL framework.
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