Mohamed Hamdan Saad Hamid

Application Support Specialist at OCSHI Solutions & Services

• United Arab Emirates - Abu Dhabi
• My current job since June 2008

Locations :
1-Mafraq Hospital (Abu Dhabi).
2-Sheikh Khalifa Medical City SKMC (Abu Dhabi).
3-Madinat Zayed Hospital (Madinat Zayed.AGH).
4-Al Qassimi Hospital (Sharjah).
5-Al-Fujairah Hospital (Al-Fujairah).

Responsibilities
•Documenting user calls and support job statuses using help desk system BMC, Mafraq Hospital (Abu Dhabi).
•Documenting user calls and support job statuses using help desk system CA Unicenter Service Desk, Sheikh Khalifa Medical City SKMC (Abu Dhabi).
•Documenting user calls and support and maintenance using Help Desk system (Manage Engine Service Desk and Desktop Central 7), Madinat Zayed Hospital (Madinat Zayed.AGH).
•Managing and co-coordinating with client and business team
•Overall support to users on all outpatients inpatients related Cerner solutions.
•Knowledge of CareNet, PharmNet, FirstNet, PowerChart, PowerNote and the other Cerner Millennium solutions used by staff.
•Cerner Millennium PowerChart for ambulatory services.
•supporting physicians and nurses in a similar healthcare facility.
•Understanding of the clinical and administrative workflows prevailing in a PHC or OPD environment.
•Able to troubleshoot and report to relevant technicians, all system access problems
•Meeting with clients and presenting demo
•Given training to different user groups like consultants, Administrators, Pharmacists, Radiologists, Nurses, Lab technicians, Cashier, finance… etc.
•Technical & Functional Support to the Power / End users
•Troubleshooting and testing the application through various test cases
•Publishing of Issue trackers to support & development teams
•Create users and assign responsibilities for them.
•Print routing for the reports
•Post implementation support
•Client Installation & Troubleshooting
•Transforming user’s requirement into Functional
•Understanding and passing info regarding client requirement to offshore teams
•Unit / Functional testing of eHIS Modules
•Coordination with Client (Hospitals) & preparation of customization needs
•Act as a communication link between the end users and iSOFT program Helpdesk.
•Documenting user calls and support job statuses using help desk system
•Checking the Operating system/ networking wire and wireless /computer peripherals such as printers, switches and routers)
•Cable configuration, internet & email account management and configuration, TCP/IP troubleshooting
•Installed, configured local and network printer, different type and models (HP, Zebra, brother, Kyocera..etc)
•Installed and configured new and refurbished computers
•Diagnosed and repaired, printer and computers as well as maintaining them
•Desktop support and maintenance using Help Desk system (Manage Engine Service Desk and Desktop Central 7)
•Remotely Troubleshooting and testing
•Client Installation & Troubleshooting
•Handling support calls on 24/7 environment