Mohamed Harby

●Supervise and train staff
●Review staff performance and offer constructive feedback
●Collaborate with team leads on setting and achieving team-specific goals.
●Purchase inventory based on current trends, availability of new products and customer interest
●Display merchandise to maximize purchasing appeal
●Organize sales and product demonstrations
●Write sales and customer reports and make recommendations for improvements
●Interact with customers and resolve complaints or grievances
● Make the daily, Weekly and monthly plans for the store.

●Ensure Outstanding customer care at all times.

●Maintains a friendly, cheerful and courteous demeanour at all times.

●Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

●Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
●Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

●Supervise daily shift process ensuring all team members adhere to standard operating procedures.

●Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

●Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

●Adhere to company credit limit / floor limit policies.

● Allocate rooms to expected arrivals after checking the guests preferences and special requests.