Mohamed Hussein Abdel Maksoud

Customer Service Head at ( CIB ) COMMERCIAL INTERNATIONAL BANK

• Egypt
• My current job since August 2008

Responsibilities include:
 Attract new customers to increase CIB market share.
 Participate in achieving the assigned targets and business plan.
 Implement the department workflow to maximize efficiency and quality.
 Solve customer Problems immediately.
 Raise the unsolved customer complaint to the branch head or deputy branch head for necessary action.
 Set priorities to subordinate, distribute workload, set time frame for implementation & follow up on performance.
 Prepare the necessary data needed for measuring business performance and plan for enhancement.
 Check and sign all registers to document review and follow up.
 Customer internal and external issues and problems Handles
 Opening accounts, issuing Debit cards, Credit cards, Checkbook & Termination of them.
 Sell all bank product for the customer within approved procedures regulation (Opening Accounts, Credit Cards, Personal loans, Auto Loan, Mortgage, TD’s, C D’s& Over draft line).
 Follow up Past due, Credit Card arrears & over draft lines renewal.
 Preparing required reports & proofs.
 Get customers feedback about bank service and products and submit to the customer service head.
 Introduce superior quality service and solving customers’ problems immediately.
 Pursue personal development of skills and knowledge necessary for the effective performance of the role.
 Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health & safety procedures.