Pre-Sales cum Technical Manager
EJTech
Total years of experience :22 years, 11 Months
Duties and responsibilities:
Handling Technical Team & Activities
•Handling STC IP MPLS shadow router ISR 4431 & 4331 Installation, configuration and testing
•Shadow router integrate with Cisco 7609, PE-Agg 9904, 9910 and 9922 ASR Router
•Handling Key account project devices such as Cisco NCS 520 & NCS 560 installation, configuration and testing
•Shadow Router Cisco ISR 4431 link Migration from Cisco 7609 to Cisco ASR 9910 & 9922
•Follow with OSS team for info vista system, granite system, node integration system and Netcool system for integration acceptance
•Handling soft PAT
•Prepare the documentation for link test, power test using live network
•Prepare the cisco power calculation using power calculator for ASR 9902, 9904, 9910 & 9922
•Configured and Manage 2950, 2960X and 3650
•Handling Aruba Wi-Fi Devices.
•Prepare the power calculation for Cisco equipment’s, juniper equipment’s, Dell equipment’s and arista and HP equipment’s.
•Prepare the power calculation using CUL and MOP for all devices then submit to power team
•Providing live network details to design team such as inventory details, device platform info, Power info and port mapping details.
•Technical engineers preparing RN & PRN
•Technical engineers preparing RFC’s
•Technical engineer loop test and CWO update
Pre-Sales
•Working closely with the sales team on proposals and pitches for business.
•Working closely and collaboratively with customers to devise effective solutions.
•Presenting proposals to customers alongside members of the sales team.
•Providing ongoing support for customers post implementation.
•producing detailed costings for customers and ensuring the contract is profitable.
•Working closely with customers to understand and capture requirements.
•Replying to customers following requests for information and proposal requests.
•An ability to communicate technical information to non-technical staff in a way that is easy to understand.
•Contacting with clients to revise client’s requirements in order to prepare solutions and price offers.
•Recommending technical solutions in order to add value and meet customer's requirements.
•Sending RFQs to suppliers and vendors to collect the best price.
•Preparing client quotations and price offers as per collected BOQ and specs.
•Discussing payment terms and conditions with his up-lines.
•Sending final BOQ and cost to purchasing and finance departments in order to proceed operations.
•Providing clients with technical support.
•Creating shop-drawings for projects sites.
•Resolving customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
•Meeting quotations SLA.
•Attending meetings with customers to explain technical solutions and quotations.
•Delivering technical presentations internally and externally.
•Searching for new products and solutions to meet client’s requirements.
•Catching new suppliers and vendors, and creating relationships with them.
•Preparing submittals (catalogues, samples, compliance sheets, etc.)
•Pre-Sales activities create all implantation plan for any project to be included in the contract.
•Collect all new requirements from customer side and route it to Development team through a requirement document.
•Awarded Project:
•Pricing for IP MPLS Cisco & STC project
•Pricing for MOH Security surveillance Projects
•Pricing for STC IGW Project
•Pricing for MOH Wi-Fi Projects
•Pricing for STC Key account project
•Pricing for Royal palace
•Pricing for STC dismantling Project
•Pricing For Thermal camera and UCS server for COVID 19
•Pricing for structure cabling and low current systems projects
System Side:
•Configuring and Managing UTM (Astaro SG 220 & Cyberoam 200ING)
•Managing web filter, VPN, NAT, SPAM and Antivirus filter
•Configured and Managing catalyst 2950 and 2960X series switches
•Installing, configuring and managing windows 2008 R2 domain controller, DHCP and DNS
•Installing and configuring Exchange Server2003 and Exchange server 2007
•Configuring POP3, SMTP and IMAP.
•Managing AVAYA IP Phones (IP office R8.1 Manager)
•Configuring and managing the cisco 2500 wireless controller with Cisco Aironet access point
•Configuring RPC over HTTP to connect the exchange server using Exchange Proxy from outside.
•Configuring and managing Terminal service to connect the database server using public IP
•Installing and configuring oracle forms and reports 6i. And configuring TNS Names, Registry update and daily dump backup activity.
•Administering the entire network to provide filling sharing, printing, e-mailing and Internet accessing services.
•Installing and configuring a companywide Wireless network
•Installing and Configuring Trend Micro Worry-Free security 7.0 and Kaspersky Internet security 8.0
Presales:
•Attending meetings with customers to explain technical solutions and quotations.
•Delivering technical presentations internally and externally.
•Searching for new products and solutions to meet client’s requirements.
•Pre-Sales activities create all implantation plan for any project to be included in the contract.
•Communicate customer after signing contract and start implement the accurate plan.
•Contacting with clients to revise client’s requirements in order to prepare solutions and price offers.
•Recommending technical solutions in order to add value and meet customer's requirements.
•Sending RFQs to suppliers and vendors.
•Preparing client quotations and price offers as per collected BOQ and specs.
•Discussing payment terms and conditions with his up-lines.
•Sending final BOQ and cost to purchasing and finance departments in order to proceed operations.
•Providing clients with technical support.
•Creating shop-drawings for projects sites.
•Resolving customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
•Collect all new requirements from customer side and route it to Development team through a requirement document.
•Bidding and pricing low current projects (Data System(Passive and active), Telephone, access control, time attendance, IP camera, Smart Board, Public Address, MATV and Fire alarm) coordinate with tendering department.
•Handling IT infrastructure Project and security system project.
Awarded Projects:
•Al Fursan International School IT infrastructure Project.
•Khaleej Mall Data Project
•Joury Mall-Taif Data cabling project
•TBC - Al Narjis low current Project
•Organization : MKYAL Trading Company- Saudi Arabia.
Duties and responsibilities:
•Prepare all document needed for my projects
•Kick-off presentation, Plans, Suggested HW, SW, Networking, Security systems and telecom Requirements, Project Sign Offs, and SOW.
•Write all document as per CMMI level 3 processes
•Pre-Sales activities create all implantation plan for any project to be included in the contract.
•Communicate customer after signing contract and start implement the accurate plan.
•Collect all new requirements from customer side and route it to Development team through a requirement document.
•Create initial plan with Baseline0 in project initiation phase, and Baseline1 after WBS and project re-estimation after signing of SRS (Software Requirement Specification)
•Monitor and control project tasks and control project cost.
•Risk / Issue register weekly monitoring, and provide our PMO with all update
•Weekly Status report to customer site and management.
•Project closure
Awarded Projects:
•Four Season Hotel Renovation Project -kingdom Tower(Data & Telephone)
•Huawei IP-MPLS passive projects & DC Power project
•Mobily Data project through emircom
•Almozoon Group IT implementation Projects
Duties and responsibilities:
•Configuring and Troubleshooting Cisco Router and switches
•Wiring of level five networks to patch panels, hubs, routers, and switches.
•Configure & administrate hardware and software components that provide Fault tolerance, Load balancing, Disaster recovery methods such as backup and restore.
•Installing, configuring and managing windows 2003 domain controller, DHCP and DNS
•Installing and configuring Exchange Server2003.
•Configuring POP3, SMTP and IMAP.
•Administering the entire network to provide filling sharing, printing, e-mailing and Internet accessing services.
•Providing User level OS support for Windows Vista / XP Professional.
•Installing and Configuring MS Outlook, backup the contacts and outlook pst files
•Planning and implementation of network’s hardware, software and operating system especially in Microsoft Windows 2003 platform.
•Installing and configuring a companywide Wireless network
• Configuring and Trouble shooting Cisco Router and switches
• Wiring of level five networks to patch panels, hubs, routers, and switches.
• Rectifying and troubleshooting the customer problems(DSL Users, Direct cable, Lease line, wireless customers and dialup) through telephone
• Monitoring MRTG, ISP Pro and Packet shaper
• Configuring the DSL modems and leas line customer Router 1900 series.
• Managing MS Exchange server 2003 with POP3, SMTP and RPC over Http.
• Installing and configuring MS Exchange Server 2003.
• Managing Windows (NT4.0/2000/2003) Servers.
• Installing and configuring Windows (2000/2003) Servers.
• If any link down from STC side at the mean time contact with STC, open the trouble ticket and solve the problem.
• Planning and implementation of network’s hardware, software and operating system specially in Microsoft Windows NT and 2003 platform.
• Managing Windows Terminal Services.
• Administering the entire network to provide filling, printing, e-mailing and Internet accessing services.
• Installing and Configuring MS Outlook and MS Outlook Express for client users E-mail.
• Installing and configuring anti-virus application that works in co-ordination with mail server.
• Administer and Update Norton Anti Virus corporate version in the routine basis to keep the virus definition code up-to-date.
• Analyze all wiring closets on a regular basis, to keep the networks as enhanced as possible.
• Complied monthly reports and charts on network performance and optimization
• Maintain Email Systems: Create mailbox, trouble-shoot problems with user’s email accounts and administer Exchange Server 5.5 & 2003
Duties and responsibilities:
•Configuring and Trouble shooting Cisco Router and switches
•Wiring of level five networks to patch panels, hubs, routers, and switches.
•Rectifying and troubleshooting the customer problems(DSL Users, Direct cable, Lease line, wireless customers and dialup) through telephone
•Monitoring MRTG, ISP Pro and Packet shaper
•Configuring the DSL modems and leas line customer Router 1900 series.
•Managing MS Exchange server 2003 with POP3, SMTP and RPC over Http.
•Installing and configuring MS Exchange Server 2003.
•Managing Windows (NT4.0/
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courses: Certified (394175652780BPVH) •CVOICE Certified (400014168047EPVI) •CCNP - Routing Certified •CCIE – pursue