Business Unit Manager
B2B PLUS
Total years of experience :16 years, 2 Months
- Execute all client work awarded to his/her Business Unit with excellence .
- Manage the business with care, by knowing and caring about all the people and activities within Business Unit, and pro-actively fixing issues before they become problems.
- Prioritise and ensure the long-term sustainability and profitability of the business over short-term “quick fixes”, much as a business owner-manager would.
- be able to successfully sell and deliver all of the company´s current and future.
•Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
•Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
•Ensure high levels of customers satisfaction through excellent service
•Complete store administration and ensure compliance with policies and procedures
•Maintain outstanding store condition and visual merchandising standards
•Propose innovative ideas to increase market share
•Conduct personnel performance appraisals to assess training needs and build career paths
•Deal with all issues that arise from staff or customers (complaints, grievances etc.)
•Be a shining example of well behavior and high performance
Manage retail staff, including cashiers and people working on the floor.
•Work on store displays, ensure pricing is correct.
•Coach, counsel, recruit, train, and discipline employees.
•Evaluate on-the-job performance.
•Maintain inventory and ensure items are in stock.
•Keep up with fluctuating supply and demand.
•Ensure standards for quality, customer service and health and safety are met.
•Ensure hours of operation are in compliance with local laws.
•Maintain store's cleanliness and health and safety measures.
•Organize and distribute staff schedules.
•Preside over staff meetings.
•Help retail sales staff achieve sales targets.
•Manage different departments within the store.
•Handle customer questions, complaints, and issues
Handles customer inquiries, complaints, billing issues and resolve customer issues within one call.
•Offers alternative solutions, where appropriate, with the objective of retaining customers.
•Handles business transactions in connection with the activation of customer accounts on a computer system.
•Communicates with customers, using web based tools, and demonstrates the associated language proficiency.
.Describe points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point
•Provide directions to visitors who would like to check out a specific area at a later date, and provide information related to lodging, food and other amenities
•Monitor the behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules
•Distribute materials to the group at the beginning of the tour, which includes audio headsets and brochures
•Greet visitors as soon as they get on board the bus, and show people to their seats if necessary
•Be willing to put own spin on tour points, such as making jokes and providing insightful commentary
•Work with management to develop new tour routes based on sites visitors have expressed interest in
•Maintain a positive, friendly demeanor at all times.
Major : tourism guidance
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