Technical Support Engineer
PGESCo
مجموع سنوات الخبرة :18 years, 8 أشهر
Solving all computers/Printers problems
Microsoft windows & Office Support & engineering software.
Supporting sites remotely.
Computer preparation & Ghost Image.
Acronis Server.
Preparing for System Configuration Manager.
Sales Engineering & customer support at Mubasher.
Installing Satellite program for Mubasher clients.
Advanced troubleshooting for Mubasher application.
Testing all Mubasher Versions that are launched.
Performing all necessary, requested quality reports regarding All Mubasher Application.
Presentation E-trade for all Brokerages at Egypt.
Working & Assist Developers team in finalizing E-trade at our Brokerage Company (El Waseet El Mubasher ).
Technical Support Manager at Elwaseet El Mubasher to setup OMS ( Order Management system )& the Accounting system & the integration with Mubasher PRO
Handle all Technical issues in Exhibitions that our company participates in at Egypt.
Advanced network troubleshooting & good knowledge in setting up networks.
Solve any Hardware or software problems that may occur.
Handle all hard customer calls in a professional & high performance way to insecure customer satisfaction.
Have proved great success in achieving tasks assigned to me in short time.
Acting as team leader in case of absence of Manager.
Handle Most of the office branches administration.
Helping all other departments when needed.
Have Proved great success in taking training & achieving training tasks in a very short time.