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mohamed sharaf eldin, Technical Support Engineer

mohamed sharaf eldin

Technical Support Engineer

PGESCo

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, accounting
Expérience
18 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 8 Mois

Technical Support Engineer à PGESCo
  • Egypte - Le Caire
  • Je travaille ici depuis septembre 2008

Solving all computers/Printers problems
Microsoft windows & Office Support & engineering software.
Supporting sites remotely.
Computer preparation & Ghost Image.
Acronis Server.
Preparing for System Configuration Manager.

Technical Support Manager à Mubasher
  • Egypte - Le Caire
  • septembre 2005 à août 2008

Sales Engineering & customer support at Mubasher.
Installing Satellite program for Mubasher clients.
Advanced troubleshooting for Mubasher application.
Testing all Mubasher Versions that are launched.
Performing all necessary, requested quality reports regarding All Mubasher Application.
Presentation E-trade for all Brokerages at Egypt.
Working & Assist Developers team in finalizing E-trade at our Brokerage Company (El Waseet El Mubasher ).
Technical Support Manager at Elwaseet El Mubasher to setup OMS ( Order Management system )& the Accounting system & the integration with Mubasher PRO
Handle all Technical issues in Exhibitions that our company participates in at Egypt.
Advanced network troubleshooting & good knowledge in setting up networks.
Solve any Hardware or software problems that may occur.
Handle all hard customer calls in a professional & high performance way to insecure customer satisfaction.
Have proved great success in achieving tasks assigned to me in short time.
Acting as team leader in case of absence of Manager.
Handle Most of the office branches administration.
Helping all other departments when needed.
Have Proved great success in taking training & achieving training tasks in a very short time.

Éducation

Baccalauréat, accounting
  • à AIN SHAMS University
  • mai 2005

Specialties & Skills

Customer Service
+Endorse 0
Printer Support
+Endorse 0
System Configuration
+Endorse 0
MS Project
+Endorse 0
Computer Hardware Troubleshooting
+Endorse 0
computer Hardware & Software
+Endorse 0

Langues

Anglais
Moyen

Formation et Diplômes

computer (Formation)
Institut de formation:
Information System Institute “ISI”
Date de la formation:
August 2004
Foundation Of ITIL (Formation)
Institut de formation:
soft magic (partner of ibm)
Date de la formation:
October 2009
language (Formation)
Institut de formation:
Defense Language Institute
Date de la formation:
January 2003
computer (Formation)
Institut de formation:
SYNERGY Education Center
Date de la formation:
May 2010
computer (Formation)
Institut de formation:
Information System Institute “ISI”
Date de la formation:
August 2004
computer (Formation)
Institut de formation:
SYNERGY Education Center
Date de la formation:
November 2010
language (Formation)
Institut de formation:
Defense Language Institute
Date de la formation:
January 2003
optional (Formation)
Institut de formation:
Petroleum Gas Co. (PETROGAS)
Date de la formation:
July 2002
computer (Formation)
Institut de formation:
SYNERGY Education Center
Date de la formation:
November 2010
computer (Formation)
Institut de formation:
SYNERGY Education Center
Date de la formation:
March 2009
optional (Formation)
Institut de formation:
EGYPTIAN GENERAL Petroleum CORPORATION
Date de la formation:
September 2004
optional (Formation)
Institut de formation:
EGYPTIAN GENERAL Petroleum CORPORATION
Date de la formation:
September 2004
optional (Formation)
Institut de formation:
IBM EGYPT BRANCH
Date de la formation:
August 2004
computer (Formation)
Institut de formation:
YAT Education Center
Date de la formation:
May 2006
Foundation Of ITIL (Formation)
Institut de formation:
soft magic (partner of ibm)
Date de la formation:
October 2009
computer (Formation)
Institut de formation:
YAT Education Center
Date de la formation:
May 2006
optional (Formation)
Institut de formation:
MOHANDES BANK
Date de la formation:
July 2003
optional (Formation)
Institut de formation:
IBM EGYPT BRANCH
Date de la formation:
August 2004