Technical Trainer
Xceed
Total years of experience :15 years, 3 Months
Xceed corp ‘’TEData account’’ as a Trainer from 1/1/2016 till Now:
1. Deliver training to the new comers about Product Knowledge and System then
2. evaluate them using Quiz and practical test.
3. Report a detailed feedback about all trainees to the manager and follow up their quality result.
4. Handle customer complains which need more advanced knowledge.
5. Validate the unsolved cases before sending it to the (2nd Level) support team.
Xceed Corp as Customer service representative and as a Peer mentor- TE-Data-Technical support (TE-Data Project) from 1/7/2014 till 1/12/2015
1. Receive calls from customers and Assist customers with their concerns
2. Handle Customers’ inquiries related to technical problems
3.Provide solutions to the concerns of the customers regarding their problem on their appliance or gadgets.
4. Provides answers to customers by identifying problems; researching answers; guiding client through corrective steps.
5. identify and solve and provide by phone excellent solutions that related to PC technical problem
6. Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Customer Service, Quality Focus, PC Proficiency.
7. Help New comers about Product Knowledge and system
1- UPDATING THE LAST VERSIONS OF THE LEGISLATIONS FOR ALL ARAB COUNTRIES (LEGISLATIVE DEVELOPMENTS)
2- ANALYZING CASES FOR THE COURT OF CASSATION FOR ALL ARAB COUNTRIES.
3- HUGE KNOWLEDGE OF ALL KINDS OF LAW, LEGAL CODES, GOVERNMENT REGULATIONS AND EXECUTIVE ORDERS.
4-WORKING IN THE PREPARATION OF THE GENERAL PROVISIONS OF CONTRACTS, PENALTIES AND COMPANIES
5- WORKING IN THE ENCYCLOPEDIA OF CONSTITUTIONS BY COMPARING THE ARAB CONSTITUTIONS WITH EACH OTHERS
6- CREATING BLOGGING (COMMERCIAL, PENALTIES, CIVIL, CIVIL PROCEDURE AND CRIMINAL PROCEDURES.
7- LEGAL DATA ENTRY (TYPING SKILLS (50 WORDS PER MINUTE - ARABIC AND ENGLISH).
8- LEGAL RESEARCHER: DOING LEGAL RESEARCHES AND GIVING LEGAL OPINIONS.