IT Support
Sharaka Holdings
Total years of experience :19 years, 2 Months
Talking to clients and computer users to determine the nature of the
problems they are encountering.
Diagnosing the source of users’ IT problems.
Advising clients on possible solutions.
Carrying out a repair or helping customers do this for themselves.
Escalating complex problems and making users aware of the impact of this.
Installing and configuring computer hardware, software, systems, networks,
printers and scanners.
Planning and undertaking scheduled maintenance upgrades.
Setting up accounts for new staff and ensuring that they know how to log in.
Logging and processing support calls.
Repairing equipment and replacing parts.
Supervising other staff.
Checking IT equipment for electrical safety.
Maintaining records of software licenses.
Managing stocks of equipment, components, consumables and other supplies.
System Upgrades, Software Diagnostics, System Disaster Recovery,
Component Level Repair, Computer Assembly, Performing Daily Backups and
Restoring Data, Hardware Installation, Hardware Configuration, Maintenance
and Repair. Installation of hardware and software for microcomputer and
printer. Troubleshoot software and hardware for the PC use, Offer technical
support for LAN, and validate integrity of data, installing wireless printer and
sharing
courses: G.C.E O/L
courses: G.C.E O/L