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Mohamed Rafi KH, Guest recovery controller

Mohamed Rafi KH

Guest recovery controller

Etihad Airways

Location
United Arab Emirates - Abu Dhabi
Education
Diploma, Amadeus Central Ticketing Course With Reissue & Refund Training.
Experience
15 years, 10 Months

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Work Experience

Total years of experience :15 years, 10 Months

Guest recovery controller at Etihad Airways
  • United Arab Emirates - Abu Dhabi
  • My current job since March 2016

Developed and managed a Corporate and Leisure portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in the areas of flight arrangements, hotel accommodations, car rentals, train tickets, cruises, resorts, tour packages, restaurants, and excursions.

Senior Corporate Travel Consultant at Binmoosa Travels
  • United Arab Emirates - Abu Dhabi
  • October 2006 to December 2010

Developed and managed a Corporate and Leisure portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in the areas of flight arrangements, hotel accommodations, car rentals, train tickets, cruises, resorts, tour packages, restaurants, and excursions.

Corporate Travel Consultant. at Al-Tayyar Travel Group
  • Saudi Arabia - Riyadh
  • May 2004 to August 2006

Worked as reservation and ticketing officer on altayyar travel front counter. Responsibilities include handling domestic and international ticketing, visa processing, hotel bookings for both walk-in clients and for co operate clients.

Reservation And Ticketing Officer. at Akbar Travels Of India PVT LTD.
  • India
  • April 2003 to April 2004

Handled international and domestic ticketing, visa processing and arranging other travel request and counter sales executive

Education

Diploma, Amadeus Central Ticketing Course With Reissue & Refund Training.
  • at Amadeus Gulf.
  • June 2009
Diploma, Worldspan Pricing & Ticketing.
  • at StarGate Cyber Active.
  • October 2006
Bachelor's degree, English Literature.
  • at University Of Calicut.
  • September 2003

Undergoing

Diploma, World Geography and Fare Calculation.
  • at School Of Airlines And Travel Management
  • September 2003

Diploma in IATA/UFTAA Foundation And Consultant.(Montreal,Canada)

High school or equivalent, Pre-Degree
  • at University Of Calicut
  • April 1999
High school or equivalent, Central Board Of Secondary Education.
  • at S.N.Vidya Bhavan
  • June 1997

Specialties & Skills

Worldspan
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Geography
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Resorts
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Galileo
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Outlook
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Computerised Reservation Systems(Galileo,Amedius,Sybre,Abacus, Worldspa and SV Reservation System
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Microsoft Word, Excel, PowerPoint,Outlook; Internet
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Languages

English
Expert
Arabic
Intermediate
Malayalam
Expert
Hindi
Intermediate

Training and Certifications

Getting started with Google sheets - Google Cloud (Certificate)
Date Attended:
December 2020
Excel basic for data analysis - IBM (Certificate)
Date Attended:
December 2020
Excel skills for business:Essentials - Macquarie University (Certificate)
Date Attended:
December 2020
Worldspan pricing and ticketing (Training)
Training Institute:
Stargate Cyber Active
Date Attended:
October 2006
Amadeus central ticketing with reissue and refund (Training)
Training Institute:
Amadeus Gulf
Date Attended:
June 2009