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Mohamed Rafik Deramchi, Improvement Program Manager

Mohamed Rafik Deramchi

Improvement Program Manager·ERICSSON BML Mali

Algeria

Master's degree, electronic systems

Work experience

Total years of experience: 23 years, 8 months

Improvement Program Manager

December 2016 - Present

ERICSSON BML Mali

Mali

December 2016 - Present

1. Drive the improvement plan over the 4 main identified areas.
2. Drive the Fuel management in alignment with telemetry solutions deployment.
3. Drive the early KPIs degradation solution deployment.
4. Reviewing Orange Mali Managed Service WoW and align it to Ericsson’s.
5. Act as MSCOO. Responsible for contract fulfillment, including:
a. Overall Operations - Operations Assurance
b. Overall Network Operations Centre, including Front Office and Back Office
c. Field Operations
d. Optimization
Company industry:
Telecommunications
Job role:
Management

Customer Technical Leader

April 2015 - December 2016

ERICSSON EAL Algeria

Algiers, Algeria

April 2015 - December 2016

1. Strengthen Technical Competence and Delivery experience in front of customer
2. Orchestrate the Customer projects thanks to an overall understanding of network from a technical perspective in strong interwork with Project Technical Coordinators
3. Support COM team and PMs in synchronizing time plans based on technical projects inter dependencies
4. Advise OP Hub and CD Managers about risks and further competence shortage
5. Monitor Quality Performances
6. Close to NLEM to identify how existing project can impact future business
Company industry:
Telecommunications
Job role:
Management

BO WRAN & BO Transmission Manager

December 2014 - April 2015

ERICSSON EAL Algeria

Algiers, Algeria

December 2014 - April 2015

1. Overall responsibility to achieve the project goals with respect to functions, time and budget, and for the progress of the project.
2. Regular Reporting of the project progress to Operation manager and ATM steering committee
3. Sales support for the ATM KAM, Perform presentations for the CEO, CTO and high level management.
Company industry:
Telecommunications
Job role:
Management

NPOC 3G & BO Transmission Manager

August 2014 - December 2014

ERICSSON EAL Algeria

Algiers, Algeria

August 2014 - December 2014

1. Overall responsibility to achieve the project goals with respect to functions, time and budget, and for the progress of the project.
2. Regular Reporting of the project progress to Operation manager and ATM steering committee
3. Sales support for the ATM KAM, Perform presentations for the CEO, CTO and high level management.
Company industry:
Telecommunications
Job role:
Management

RAN Optimization SME

December 2013 - July 2014

ERICSSON EMO Morocco

Rabat, Morocco

December 2013 - July 2014

1. Responsible for knowledge transfers towards Ericsson engineers
2. Competence development plan of the local optimization team.
3. Audit the used optimization processes and propose new ways of working up to Ericsson standards.
Company industry:
Telecommunications
Job role:
Consulting

2G Optimization Team Leader

February 2013 - November 2013

ERICSSON EMO Morocco

Casablanca, Morocco

February 2013 - November 2013

1. Responsible on optimizing 4 contractual KPIs over Casablanca area
2. Follow-up on the optimization activities over Meditel Network
3. Customer SPOC for all 2G matters
4. Responsible for knowledge transfers towards customer engineers
5. Competence development plan of the local optimization team.
Company industry:
Telecommunications
Job role:
Consulting

RAN Optimization SME

November 2012 - January 2013

ERICSSON ESF France

France

November 2012 - January 2013

1. Analyze the customer’s business and technical issues and propose solutions that solve those issues, clearly describing the solution’s values and benefits.
2. Support the local and the remote optimization teams in their deliverables.
3. Participate in the competence development plan of the local optimization team.
4. Parameters and KPIs benchmarking for sites before swap (Nortel) and after swap (Ericsson)
5. Act as optimization team leader responsible for:
6. Follow-up on the optimization activities over Bouygues Network
7. Customer interface for acceptance
Company industry:
Telecommunications
Job role:
Consulting

Senior 2G Network Technical Expert

May 2011 - September 2012

ERICSSON ESF France

France

May 2011 - September 2012

1. Analyze the customer’s business and technical issues and propose solutions that solve those issues, clearly describing the solution’s values and benefits.
Support the local and the remote optimization teams in their deliverables.
2. Act as a subject matter expert during meetings, seminars and workshops.
3. Participate in the competence development plan of the local optimization team.
4. Parameters and KPIs benchmarking for sites before swap (NSN, ALU, Motorola and Nortel) and after swap (Ericsson)
Company industry:
Telecommunications
Job role:
Information Technology

Radio network planning Manager

July 2010 - May 2011

ERICSSON TKX LIBYA

Tripoli, Libya

July 2010 - May 2011

1. Network Expansion Project establishment preparation (resources staffing, project budget, Risk analysis…)
2. Lead the network planning department in the execution of the network expansion project, monitor and follow-up the project progress in line with the project schedule and budget.
3. Act as the technical expert for the 2G network expansion project, understand the customer issues and propose solutions to solve the issues.
4. Support the account in marketing and sales events, Lead the technical discussion, Prepare workshop and presentations to CEO/ CTO and upon KAM request.
5. Sales support and sales push/ involved in RFQ/ RFI answers, prepare the costing and the document offers, Support KAM in the contract negotiation.
Company industry:
Telecommunications
Job role:
Management

NPOC Manager

January 2010 - July 2010

ERICSSON EAL ALGERIA

Algiers, Algeria

January 2010 - July 2010

1. Project establishment for phase 3: Prepare detailed organization structure and responsibility matrix, assign appropriate tasks and responsibilities to the team members, establish a project management system and training plan, carry out performance evaluation for the project team, forecast resource requirements for all aspects of project delivery.
2. Overall responsibility to achieve the project goals with respect to the contractual conditions (KPI), time and budget.
3. Guiding and coaching NPOC team members both in technical and soft kills aspects, team evaluation/competence development plan.
4. Overall responsibility to achieve the project goals with respect to functions, time and budget, and for the progress of the project.
5. Regular Reporting of the project progress to Operation manager and ATM steering committee
6. Sales support for the ATM KAM, Perform presentations for the CEO, CTO and high level management.
Company industry:
Telecommunications
Job role:
Management

NPOC Radio Team Leader

May 2007 - December 2009

ERICSSON EAL ALGERIA

Algiers, Algeria

May 2007 - December 2009

1. Lead the optimization Team within the customer operation, coaching customer staff including Competence development.
2. Lead the NPOC team on the day-to day work, project performance monitoring and control.
3. Support the customer operation within special projects (special events, strategic planning, …)
4. Establish internal and external workflow and business processes based on best practices and Ericsson standards.
5. Acting also as NPOC Quality Assurance responsible by:
A. Monitoring and improving the delivered service quality from NPOC and target customer satisfaction based on the contracted service level agreement.
B. Plan job rotation for group members and knowledge development.
C. Perform resource assessment, identify gaps and propose plans in line with the planned competence development.
D. Support the account in the presales activities related to optimization offering.
Company industry:
Telecommunications
Job role:
Information Technology

Acting NPOC Manager

January 2008 - September 2008

ERICSSON EAL ALGERIA

Algiers, Algeria

January 2008 - September 2008

1. Main interface with customer management, ensuring fulfilling all project scope requirements and KPIs
2. Provide technical support for interfaces towards Mobilis sales and marketing.
3. Assist the EOT Management in preparing, supply and forecast of all applicable services within Operation frame agreement.
4. Regular Reporting of the project progress to Operation manager and ATM steering committee
5. nvolved with Solution and KAM for offer preparation.
Company industry:
Telecommunications
Job role:
Management

Radio Network Performance Improvement Manager

February 2007 - May 2007

ERICSSON BSD Sudan

Khartoum, Sudan

February 2007 - May 2007

1. Build up planning and optimization Team (3 resources), Coaching local staff including Competence development.
2. Establishing work process and corresponding tools for Radio and Optimization Department.
3. Main Customer interface for activities related to NPI.
4. Handle the optimization project over Mobitel according to contracted KPIs.
5. Act as technical support and assures customer satisfaction about delivered service quality.
6. Support the account in the presales activities related to Mobitel in optimization and network design offering.
.
Company industry:
Telecommunications
Job role:
Management

Radio Network Improvement Engineer and Project Coordinator NPOC

January 2006 - January 2007

ERICSSON EAL ALGERIA

Algiers, Algeria

January 2006 - January 2007

1. Traffic monitoring, balancing and congestion relief as well as network Expansion proposals.
2. Improving handover, Drop Call, TCH assignment, Random access, Paging KPIs.
3. Physical site optimization such as adjusting antenna azimuth, antenna tilting, antenna position antenna height, antenna type.
4. Continues Monitoring of Both BSC capacity and Features to achieve KPIs requirement.
5. Acting as NPOC Radio Team Leader. Responsible for:
A. Handling customer technical requests and assures customer satisfaction about delivered service quality by NPOC.
B. Define and Prioritize Optimization Tasks for Radio Team and resolve all related Conflicts.
C. Performance Reporting to Top Management and Provide Network Expansion Proposals.
D. Customer interface.
Company industry:
Telecommunications
Job role:
Information Technology

Radio Network Design and Improvement Manager

October 2005 - January 2006

ERICSSON BET Ethiopia

Ethiopia

October 2005 - January 2006

1. Responsible to build-up local planning and optimization Team (4 resources) and Coaching for local staff including Competence Evaluation, Competence Gap Analysis, Training Path definition.
2. Establishing reliable ETC Network Database for the Radio and Optimization.
3. Establishing Frequency, BSIC, LAC and CI planning for the entire network in Ethiopia.
4. Support the presales team on radio related issues.
5. Customer interface and Top management reporting.
6. Customer support for handling problems related to Business Objects.
7. Involved in the technical discussions for network expansion offer with Djibouti Telecom.
8. Workshops and trainings for customer (ETC).
Company industry:
Telecommunications
Job role:
Management

Radio Network Improvement Engineer

June 2005 - September 2005

ERICSSON EAL ALGERIA

Algiers, Algeria

June 2005 - September 2005

1. Traffic monitoring, balancing and congestion relief as well as network Expansion proposals.
2. Preparing CDDs \[Cell Design Data\] for new sites and TRU Expansions and performing Initial tuning activities.
3. Improving handover, Drop Call, TCH assignment, Random access, Paging KPIs.
4. Physical site optimization such as adjusting antenna azimuth, antenna tilting, antenna position antenna height, antenna type.
5. Responsible for Setting and Adjusting all radio network parameters related to Locating, Cell Load Sharing, Dynamic Power Control, Dynamic Half rate, Adaptive configuration of Logical Channels, Immediate assignment of TCH, Idle Channel Measurements, Hopping and handover control parameters
6. Continues Monitoring of Both BSC capacity and perform Location area re-dimensioning if needed.
7. Radio network Feature tuning to achieve the KPI requirements, using Ericsson optimization tools such as MCOM, Exert, Business Object, TEMS Investigation, TEMS Cell planner Universal, MapInfo, Exceed, OSS/CNA and OSS/RNO tools ” NCS/FAS”.
Company industry:
Telecommunications
Job role:
Information Technology

Radio Network Design Engineer

June 2004 - May 2005

ERICSSON TKA ALGERIA

Algiers, Algeria

June 2004 - May 2005

1. Taking in charge the radio network design for the West part of Algeria.
2. Performing surveys and technical sites visits for Radio Planning and the radio documentation of the sites.
3. Performing the Radio evaluation for sites candidates.
4. Analyze and establishing CDDs for new sites.
5. Analyze and establishing frequency planning for the West part of Algeria.
6. Performing and analyzing the drive test for sites in services in order to evaluate the site performances.
7. Interfacing the customer (ATM) for all issues related to radio network design for West part of Algeria.
Company industry:
Telecommunications
Job role:
Information Technology

Regional Implementation Manager

January 2004 - May 2004

ERICSSON TKA ALGERIA

Algiers, Algeria

January 2004 - May 2004

1. Coordinating with the customer (ATM) for implementation activities in the East part of Algeria.
2. Coordinating with the subcontractors for implementation activities in the East part of Algeria.
3. Facing the customer (ATM) for all issues related to site Roll-Out.
4. Checking and validating of different subcontractors invoices.
5. Weekly reporting of the subcontractors work to the top management
Company industry:
Telecommunications
Job role:
Management

Wireline Field Engineer

September 2002 - January 2004

SCHLUMBERGER

Algeria

September 2002 - January 2004

From: September 2002 - January 2004
❑ Company: SCHLUMBERGER (Oil Field Services Company)
❑ Post: Wireline Field Engineer
❑ Tasks: ⇒ Performing Logging on oil well in study phase for Sonatrach Company (Exploration department)
⇒ Pre-analyzing and reporting to the customer (Sonatrach Exploration department)
⇒ Hard and software tools maintenance.
⇒ Interfacing the customer (Sonatrach Exploration) during the oil well logging.
⇒ Advising customer for the equipments.
Company industry:
Oil & Gas
Job role:
Engineering

Education

Polytechnic Military School

December 2001

December 2001

Master's degree, electronic systems

Algeria

♦ Master in electronic systems in 'Advanced Signal Processing' on December 2001 at Polytechnic Military School (Ex ENITA)

USTHB University of Science and Technology Houari Boumediene

January 1998

January 1998

High school or equivalent,

Algeria

♦ Telecommunication engineer degree: in 1998 at the USTHB University of Science and Technology Houari Boumediene.

Baccalaureate degree

January 1993

January 1993

High school or equivalent,

Algeria

♦ Baccalaureate: in 1993

Skills

Network Optimization
Expert
Network Optimization
Expert
Radio Sales
Expert
Radio Sales
Expert
Optimization
Expert
Optimization
Expert
Network Design
Expert
Network Design
Expert
2G
Expert
2G
Expert
BUDGET
Intermediate
BUDGET
Intermediate
ENGINEER
Expert
ENGINEER
Expert
MARKETING
Beginner
MARKETING
Beginner
NETWORK DESIGN
Expert
NETWORK DESIGN
Expert
OPTIMIZATION
Expert
OPTIMIZATION
Expert
PROGRESS
Expert
PROGRESS
Expert
RADIO NETWORK
Expert
RADIO NETWORK
Expert
SALES
Expert
SALES
Expert
SOLUTIONS
Expert
SOLUTIONS
Expert
TELECOM
Expert
TELECOM
Expert
Network Optimization
Expert
Network Optimization
Expert
Radio Sales
Expert
Radio Sales
Expert
Optimization
Expert
Optimization
Expert
Network Design
Expert
Network Design
Expert
2G
Expert
2G
Expert

Languages

Arabic

Expert

English

Expert

French

Expert