Customer Service Manager
Arabian Group
Total years of experience :21 years, 3 Months
Monitoring and reporting sales team production
Trainer for new agents
Author plans to increase the profits of the company
Evaluating agents performance on calls
Handle all customers’ inquiries completely
Use customer service skills to optimize the opportunity of each customer contact
Give advice about how this service may benefit customers personally
Sending weekly and monthly reports for admin manager & Ceo (Schedules - orders sheet reports - surveys - project mistakes)
Suggest improvements to the call center
Hiring new agents
Making plans for developing customer service department
Monitoring and reporting sales team production
Trainer for new agents
Author plans to increase the profits of the company
Achieve monthly targets
Handle all customers’ inquiries completely
Relationship building with new and old customers
Use customer service skills to optimize the opportunity of each customer contact
sending my managers daily reports including customer needs and Schedules for sales stuff
Give advice about how this service may benefit customers personally
handling all customer problems
Provide the factory with new clients
Planning and organizing new offers and proposals
Managing clients information
Monitoring and reporting sales agents production
Carry out market research, competitor and customer surveys
Attend meetings with other company functions necessary to perform duties and aid Business and organizational development
Provides information by collecting, analyzing, and summarizing data and trends
Prepare action plans and schedules to identify specific targets and to project the Number of contacts to be made
handling all customer problems
Monitoring and reporting sales agents production
Trainer for new agents
Author plans to increase the profits of the company
Suggest plans for the company to increase their production.
Apply sales objectives
Achieve monthly targets
Provide the factory with new clients
Suggesting plans to increase the productions
Responsible for team production
Planning and organizing new offers and proposals
Managing clients information
Monitoring and reporting sales agents production
Carry out market research, competitor and customer surveys.
Maintain and report on equipment and software suitability for direct marketing and Sales reporting purposes
Attend meetings with other company functions necessary to perform duties and aid business and organizational development
Provides information by collecting, analyzing, and summarizing data and trends.
Protects organization's value by keeping information confidential
Accomplishes marketing and organization mission by completing related results as needed
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
handling all customer problems
Monitoring and reporting sales agents production
Trainer for new agents
Author plans to increase the profits of the company
Follow up with technical team for any system problems or customers complain.
Responsible for all customers' tickets
Responsible for company production
Responsible for any credit card issues
Responsible for all regarding financial issues.
Follow up on new leads and referrals resulting from field activity.
Apply sales objectives
Achieve monthly targets
Telesales Agent (1 Year) / Senior Sales Agent Specialist (2 Years)
Top achiever for 34 month as top Sales Agent over U.S.A and Canada
Calling all customers living in all over U.S.A. and Canada selling minutes to call
Anywhere overseas through Omniat Telecom's services
Describe the product benefits and any special offers.
Give advice about how this service may benefit customers personally.
Handle all customers' inquiries completely
Relationship building with new and old customers
Trainer with new comers
Suggest plans and improvements to the company to increase their production
Promoted to senior sales specialist after 1 year of outstanding growth
Closing deals with bigger amount for agents
Entering all notes into my computer, including dates for follow up calls.
Handle customer inquiries completely and accurately
Resolve customer complaints and problems to the satisfaction of the customer
Use customer service skills to optimize the opportunity of each customer contact
Sending my managers daily reports including complain Tickets regarding customers and schedules for agents
Handle customer inquiries completely and accurately
Resolve customer complaints and problems to the satisfaction of the customer
Use customer service skills to optimize the opportunity of each customer contact
Suggest improvements to the call center
Trainer with new college
Graduation year: 2005 Grade: Fair / Pass (Bachelor of Commerce)
1990 – 2001 Gizira language school, Zamalek