Max Computer Technician
Computer
Total years of experience :14 years, 6 Months
Performed on-site repair and preventive maintenance on privet company’s & personal computers evaluated technical issues, solved customer concerns and troubleshot computer, printer, access point & routers problems in an efficient and courteous manner. Built custom computers to best serve the customer needs.
Responded to phone calls and emails about computer issues and requests.
Building, installing, configuring, analysing, and troubleshooting Windows and Mac OS
Resolved and/or escalated tickets assigned according to SLA Utilized remote support tools to assist users/clients.
Good Knowledge in Active Directory
Created, edited, and/or deleted Active Directory user accounts.
Configured PC, Laptops and VoIP phones for clients.
Assisted users with configuring email on iOS and Android devices.
Traveled between client sites when needed for installs or repairs
Addressing user tickets regarding hardware, software and network.
Installing application and computer peripherals.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Record technical issues and solution in logs
Follow-up with clients to ensure their systems are functional
Provides support to end users for computer, application, system, device, access and hardware issues.
Raise and follow up on Ticketing System to solve incident equest according to SLA.
Exchange server mailbox maintenance including archiving mailboxes
Exceptional telephone and email support to users.
Handling the variety of walk-in requests to the Service Desk in a professional manner.
Excellent incident management, progressing and monitoring through to resolution.
Audio visual support - meeting room set up and video conferencing support
Imaging, installation and setup of PC equipment
Support of HP printers / MFP devices
Setup and support of mobile devices
Create support documentation and knowledge articles for use by the IS team and the business.
Coordinate with senior IT staff for issues that need their decisions.
Create and update technical documentation.
Monitoring Cisco VPN concentrator manager.
Monitoring Card system & E-Commerce Acquiring System.
Cisco VPN Client installation and configuration.
Solving day to day Account lockout issues.
Work as Sub Contractor :
Qatalum Qatar.
(Desktop Support Engineer)
Commercial Bank of Qatar.
(Network Monitoring Team)
Commercial Bank of Qatar.
(Desktop Support Technician)
RasGas Company Limited Qatar
(Desktop Support Technician)
Qatar Petrochemical Company Ltd.
(Desktop Support Technician)
RasGas Company Limited Qatar.
(Desktop Support Technician In Shutdown Team)
Qatar Investment Authority.
(Desktop Support Technician)
Responsible for :
• Managing and coordinating for issues escalated to 2nd level until the resolution.
• Manage/ Escalate system hardware/ software compatibility issues raised by users.
• Creating/ testing images (Norton Ghost) as per the customer standard for the new set of pc models.
• Provide functional and technical support for Desktop, Laptop, LAN, computer hardware, Software Applications, Network Applications & Database Applications
• Installing, configuring, managing troubleshooting & administering applications
• TCP/IP configuration
• Trouble shoot network connectivity, network printing and user access issues
• Provide local and remote desktop support
• Administering and mapping Shared Folders.
• Microsoft Outlook Configuration.
• Provided computer helpdesk support via telephone communications with end-users
• Find out the problems occurred and provide some respective solutions for the same.
• Installation and configuration of CISCO and NORTEL IP phones.
• To report and follow up hardware faults to external support companies as required
• Configure and manage nimbus monitoring software which is being used to monitor Branch & ATM links and live servers.
• Monitoring Cisco VPN concentrator manager.
• Monitoring Card system & E-Commerce Acquiring System.
• Monitoring ATMs thru IST 7.4 & Gasper.
• Preparing the daily, weekly & monthly report for the Links, ATMs & Card System.
• Assist users regarding the status of their IT request Using Assyst application
• Installing, Configuring and trouble shooting of Electronic check clearing scanners and passbook printers
• Cisco VPN Client installation and configuration.
• Oracle Client software Installation.
• ADSL & Wireless Router Configuration.
• To report and follow up hardware faults to external support companies as required
• Weekly site visit and inspection for any IT related issues and upgrade
• Responsible for setup, configuration, testing, upgrades and deployment of desktop / notebook machines running windows 2000/xp/vista/7/8 in accordance with organizational policies & procedures.
• PC's Assembling
• Installing Configuring Windows OS
• Software Installation and configuration including MS Office packages
• Troubleshooting and Maintaining