محمد صلاح

Creating and developing of print and online advertising, email marketing, press releases, by lined
articles, corporate videos and marketing collateral, marketing budget development and cost tracking.
▪ Supervision and direction to staff and often works in conjunction with the marketing department. They
typically report to the head of a unit/department.
▪ Managing The Communications between the hospital and any other parties like Embassies, Travel
agents, providers.
▪ Ensuring that employees are aware of changes and services within the hospital. Distribute executive
messages, prepare presentations and internal memos, and conduct meetings to share information.

Monitoring the daily requests of the Accounts and making sure that it has been done on time.
▪ Creating a strong connection with the accounts.
▪ Doing the analysis for each account and discussing it with superiors to maintain a good satisfactory level.
▪ Improving the company Image with the accounts and risk carriers.
▪ Creating a new business opportunities.
▪ Trying to get new clients.
▪ Following up about the existing account renewals.

▪ Creating and developing of print and online advertising, email marketing, press releases, by lined
articles, corporate videos and marketing collateral, marketing budget development and cost tracking.
▪ Supervision and direction to staff and often works in conjunction with the marketing department. They
typically report to the head of a unit/department.
▪ Managing The Communications between the hospital and any other parties like Embassies, Travel
agents, providers.
▪ Ensuring that employees are aware of changes and services within the hospital. Distribute executive
messages, prepare presentations and internal memos, and conduct meetings to share information.

•Responsible for assisting patients with the processing of insurance claims and coordinating with insurance companies. Keeping the record of insurance claims and billing with excellent filing skills.
• Attend Insurance customers in the Hospital.
• Obtain authorizations from respective Insurance providers for Healthcare services in the hospital.
• Collect payments from allotted companies.
• Prepare credit bill statements of the insurance providers.
• Attend queries from allotted companies.
• Maintain files and records of all insurance cases.
• Attend to the customer queries related to Health Insurance.
• Prepare monthly and weekly and Quarterly MIS of the department.
• Attend all VIP customers of Insurance providers at the Hospital.
• Assists and reviews claims pre and post submission to determine completeness, accuracy and collection of unpaid and denied claims.
• Facilitate the processing of unpaid and denied claims and receipt of payments from insurance companies.
• Works closely with Patient Relations Manager, Customers Care Representatives, Nursing Staff, Insurance Manager, Insurance Coordinator and providers to ensure claims accuracy and processing.
• Establish working relationships with insurance carriers and third party payers
• Maintains frequent phone contact with case managers at third party insurance companies.

• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking & deliver it to the insurance section.

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

• Provide quality service and support in a variety of areas including information collecting, explaining the hospital services, being the connection between the patients and the insurance section, answering all of the patient concerns & being part of financial discharge decision making .

• Troubleshoot customer issues over the phone.

• Use information systems to analyze the customer’s satisfaction.

• Maintain a balance between Hospital policy and customer benefit in decision making. Handles issues in the best interest of both customer and Hospital.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

• Responsible for compiling and generating reports as they relate to customer service surveys.

• Following up on the insurance section to make sure that the insurance situation of the patient has already being settled.

• Following up with the emergency and the treating doctor about the medical condition of the patient.

• Reporting about any difficulties or problems facing the patient to the management.
• insurance claims handling.
• creating new ideas for marketing and building the lay out for it.
• getting new providers
• maintain the co-operation relation with the providers.

▪ Events planning
▪ Governmental relations
▪ Social and printed Media advertising etc...

▪ Building the Marketing division structure
▪ Social media marketing,
▪ Marketing planning
▪ Sales monitoring

▪ preparing the sales plan
▪ Leading a team of sales to achieve the target besides having some major accounts to handle.

▪ preparing the sales plan
▪ Leading a team of sales to achieve the target besides having some major accounts to handle.

▪ preparing the sales & Marketing plan
▪ Leading a team of sales to achieve the target besides having some major accounts to handle.
▪ Building the Marketing division structure
▪ Social media marketing,
▪ Marketing planning
▪ Sales monitoring

▪ Started to work as a sales junior till being a sales account manger
▪ designing & presenting IT Solutions as computers supplying (IBM, HP, Dell, Fujitsu), networks devices as (Cisco, 3Com) & software ( Microsoft, IBM, Norton, MacAfee)
▪ leading a team in International Company For Computers And Technology (IT COM ) for more than 4 years
▪ Planning Inventory, Trade Events
▪ Arranging Presentations, New Products Lunches and Producing Sales Promotions for costumers.
Handling Some Major and Strategic Accounts Directly