Branch Operation Manager
HSBC
مجموع سنوات الخبرة :21 years, 7 أشهر
- Supervision of day to day operations of offices, with particular emphasis on the effectiveness of the internal organization of departments and the quality and
efficiency of services and effectiveness of control procedures.
- Maintain operational standards and efficiency, and minimize operational risk.
- Encourage and develop a customer centric work culture and optimize internal
and external customer satisfaction.
- Support and enhance the Localization in the MER and contributes to the Bank’s business and profitability and controls overheads
- Contribute to the good image of the bank and inculcate a service support culture.
- Ensure the efficient functioning of branch support functions.
- Safeguard the bank from potential loss and provide support for all fraud investigation. Comply with group policies and regulatory requirements
- Manage the following areas of Branch Operations: books, branch and terminal administration, branch security, cables, cash treasury and teller area, clearing, corporate remittances, correspondence, and input/output department including
report distribution.
- Compile an Annual Operating Plan.
- Review, plan and monitor Retail departments.
- Review incoming and outgoing cables.
- Monitor implementation of Audit Recommendation.
- Hold overall responsibility for the relationship with Service Delivery.
- Ensure that all official documentation (such as trade license) is up to date and
valid.
- Collate and provide operational Management Information (MI) that supports the effective running of the branch and continuous improvement.
- Document the completion of Mandatory Learning for all branch staff.
- Sample HUB logs of staff to ensure that customer information has not been
accessed by unauthorized individuals.
- Acts as the Business Information Risk Officer (BIRO) for the respective branch.
- Awareness of the operational risk associated with the role and the action to be
taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- Manage my team to exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force.
- Plan and drive of the branch as well as being the motivator to its immediate line officers and shaper of overall performance standard of his people
- Following up balance sheet.
- Increasing the branch profitability.
- Minimizing the cost.
- Monitoring the branch activities either cash or customer service transaction.
- Leadership & Teamwork.
- Contribute towards the achievement of branch strategic and operational objectives.
- Maximize business opportunities.
- Maximize effectiveness of resources.
- Enhance teamwork.
- Protect market position
- Ensure complying with regulations, guidelines, and procedures.
- Control the security of the financial and physical assets of the branch to safeguard from any potential loss.
- Contribute to the development and the performance of the branch.
- Contribute to effective management of customers' facilities
- Contribute to maintain a good image of the bank.
- Contributes to the bank accountability
- Increase customer satisfaction
- Improve ML and compliance awareness.
- Providing good working environment to staff.
- Explaining, demonstrating, observing and feedback
- Ensure compliance with group policies on compliance & ML deterrence contain risk & strengthen ML policy. Responsible for effectively managing the alerts in the Customer Activity Monitoring Program (CAMP) in guidance with requirements set for his /her position by CMP.
- Operational Risk - Responsibilities
- HS&F Coordinator’s
- Custodies
- Internal Control
- Branch /Business Money Laundering Control Officer Responsibilities
- Branch Deputy Manager
- Handle all supervisor duties of department
- Directs and controls the banking operations of the branch
- Exercise control, authorize and check bank operation transactions.
- Supervision on following up to avoid audit comments.
- Handle all treasury's responsibilities.
- Officer of money laundry.
- To act as backup for HS&F, Business Recovery Plan and Dairy Watch.
- Responsible of the overnight custody of the cash vault.
- Responsible for checking the branch's CCTV
- To develop and manage relations with mass market personal banking customers and growth, product management and profitability of HSBC premier proposition across HBEG region by recommending enhancements, local initiatives, analyzing product profitability, ensuring implantation of Group guidelines .The reactivation of cross selling the profitable bank products to existing and new customers. In simple terms to earn 100% of every credit worthy client's business wherever possible.
1-Increase the segments profitability.
2-Contributes positively to the image of the bank.
3-Maintains and enhances the operational standards and efficiency of the segments.
4-Contibutes to the effective management of customers' facilities.
5- Contributes to the development and performance of the segment.
6-Ensure Compliance with group policies on compliance & ML deterrence contain risk and strengthen ML policy.
7-Improve ML & Compliance awareness and support management for effective delivery of ML message.
8-HS&F
Acts as a relief of OPS Head during his leave & absence in all his responsibilities and authorities.
- Provide competent credit analysis and sound judgment on granting credit facilities.
- Represent day-to-day business contacts with both customers and branch operations staff.
- Study the market in order to identify clients in his area of works
- Prospecting the potential clients in the area of business with visit plans to them.
- Promoting NSGB products to the clients
- Develop new business from prospective customers through the utilization of all services of the bank and augment services in the ones already established.
- Maintain personal contacts with company executives through business calls and appropriate relationships.
- Compile and analyze financial statements, judge outstanding credit and requirements of customers.
- Prepare credit proposals (new, renewal, or modification), and provide adequate technical advice.
- Follow up the implementation of the CPM till the assets are booked including fulfillment of all requested documents, collaterals and conditions precedent through coordination between Hub, Sub-Hub and Credit Administration.
- Responsibility of following up with Risk Department until complete revision and the issuance of Credit Risk Management recommendations.
- Maximizing the selling of NSGB products.
- Handle relationship with the smaller and less complex accounts assigned by head of corporate credit.
- Perform daily credit services to his/her assigned accounts, including:
Authorize payment on overdrafts for accounts referred to by the operations
group.
Authorize payments on checks and funds transfer with insufficient balance or
other conditions within established policies and procedures.
Review critical transactions and follow-up movement of funds on credit accounts.
Answer questions raised by customers and operations staff.
- Prepare CBE returns, statistics, and periodic reports (such as provisions, overruns, and fiscal stamps).
- Keep knowledge of trends in the assigned industries and markets.
- Act as the first assistant to branch manager in his absence.
- Review work flow, monitor operations & maintain security of the payment
system used.
- The responsible for establishing payroll agreements with the companies.
- Supervise & administer the operating functions of the branch.
- Supervise cross-train & develop staff to handle several products effectively.
- Schedule work & coordinate personnel.
- Direct, coordinate and plan the activities of branch business development.
- Sell and promote the full range of IBG products to both existing & potentional customers.
- Serve as a sophisticated customer contact points in cards, loans, collection,
- funds transfers, bank drafts, remote banking service as well as other services.
- Ensure that branch operations are efficient to achiever of the bank.
- Develop sales effort to achiever the targets & branch profit objectives.
- Develop plans to cope with changing volumes during the day.
- Maintain professional and business relationships to increase visibility of the bank to more community areas.
- Manage operations of large corporate customers or complex accounts.
- Handle calls from dissatisfied customers or those with unusual problems & complaints.
- Monitor conditions of call accounts.
- Contact and coordinate with the various transactions processing at head office.
- Ensure the correct functioning and implementation of permanent supervision system, compliance, money laundry and KYC rules at the branch.
- Receive and arrange checks and bills for presentation to the clearinghouse.
- Prepare and post accounting entries, place holds on funds as required,
review computer reports and advises.
- File and archive transactions and supporting documents.
- Maintain documents of customer accounts (signature specimen, ID, commercial register, power of attorneys …). Archive and index customer files.
- Receive orders for checkbooks. Issue checkbooks and maintain related registers
- Customer Service Activities:
• Responsible for all customer service actions.
• Front office: Handling customer requests or complains.
• The link between the customers and both sales & technical department.
- Commercial Activities:
• Distributing the payphones in the perfect places to present good service to the customers & achieve the highest revenue.
- Marketing Analyst:
• Collecting data from the market & present it to the decision maker.
• Analysis for both revenue & sales which highlight the positive & negative indicators in the market.
• Market follows up through the market visits about Menatel
& other competitors.
- Sales representative of (P&G) to all hospital management health.
- Increasing the market share.
- Prohibiting the hospitals from dealing with competitors.
International Business Adminstration Diploma from Cambridge University: The diploma included five modules which enhance & enable the diploma holder to be more professional in the Business Administration. 1- Business Communication. 2- Business Organization. 3- Business Finance. 4- Human Resources. 5- Marketing