Senior Store Manager
Tim Hortons
Total years of experience :13 years, 7 Months
Keeping food, beverage and labor costs under control.
•Ensure appropriate food preparation activities.
•Make sure that all hygiene and sanitation standards are met effectively.
•Train new hires for work as crew members and assistants.
•Constantly train and mentor existing employees to deliver food service excellence.
•Set targets for employees and encourage them to meet them.
•Handle customer complaints and conflicts.
•Ensure food stocks are in check and inventory is managed effectively.
•Make certain that the cleanliness of the restaurant and work areas is managed appropriately.
•Perform marketing activities to ensure recurring and new business.
• Coordinating the entire restaurant/hotel operation, including front-of-house and back-of-house
•Make sure that all hygiene and sanitation standards are met effectively.
• Making sure the restaurant looks good and is ready for the day’s trading.
• Responding efficiently to customer complaints.
• Investigate food quality and service complaints.
• Overseeing client bookings & reservations.
• Supervising a team of fifteen people.
• Order and maintain all inventories for area.
• Maintain and build guest relationsPresent & deliver creative marketing strategies to increase sales.
•Ensure food stocks are in check and inventory is managed effectively.
Hotel Management Study
