Head Of Reservations-Retail & Corporate
Mosafer Travel and Tourism
Total years of experience :19 years, 9 Months
1.Effective supervision of the Retail and Corporate section.
2. Arranged travel itineraries for VIP clients, Business Men and White-collars etc. Arrangements included Air and hotel etc.
3. Managed applicable email, composed correspondence, prepared communications advisories and maintained travel records on a daily basis.
4.Initiate request for necessary trainings for the Retail & corporate Staff.
5. Effectively coordinate with Corporate representatives to Improve their business volume and also attract Queries for their Personal/Business Trips (Tickets, Hotels, Holidays, Visa Etc.)
6. Answered calls in a confidential manner and serviced walk in VIP's onsite
7. Observe and report changes in Clients or Market demand.
8. Experienced working in a diverse, cross-cultural environment.
9.Assit team to solve situations as and when required.
10.Productivity and Quality Assurance report of all team members of Retail & corporate
1) Organization: Trans Continental Travels& Holidays Tel: 00974-44372136
Date Joined: 28 Jan 2006
Position Title: Reservation and Ticketing Supervisor
Environment: Handling Reservation and Ticketing
1. Supervising Reservation and Ticketing Staffs activities and updating with them latest Airline fares and circulars.
2. Attending Co-operates and providing their Travel requirements
3. Telephone sales, Schedule and introduce company to build customer data base.
4. Co-ordinate Marketing events.
5. Generate return customers by offering attentive and personalize service.
6. Observe and report changes in Clients or Market demand.
7.Organize the details of special events & Co-operate agendas
8. Update the daily sales summary.
9. Draw up monthly sales report.
2) Organization: Akbar Travels Of India Pvt .Ltd.
Date Joined: 01 Jun 2004 to 17 Sep 2005
Position Title: Counter Staff
Environment: Handling Reservation and Ticketing
1. Handling Reservation and Documentation.
2. Attending Telephone inquiries.
Fares & Ticketing and Geography . Computer Reservation system (Amadeus & Galileo)
Modules: Ms Office, Computer Languages: C, C++, Java and Oracle
Achieved First class Certificate in Economics Modules: Micro and Macro Economics Statistics Business and management studies