IT SERVICE DESK ENGINEER
GENERAL DIRECTORATE OF ABU DHABI POLICE
Total years of experience :10 years, 8 Months
Digital Signage, Queue management systems, Linux based feedback system & Kiosk Technology, Windows and Linux based queue server management (all IT based).
Supervising & Managing Projects & Engineer the best solution.
Doing site audit for new projects and preparing the rollout plan accordingly.
Managing & assisting the installation on site and arranging the required facilities for project’s success.
Providing training to the client.
Monitoring the system after installation and doing System Troubleshooting & support when required.
Network infrastructure management
Check for new softwares, updates & technologies to deploy the best solution
Factory Trained Engineer for General Micro System (GMS) Queue Management System ( Website: www.gms.com.my
Connecting and setting up hardware
Loading all necessary software
Providing network access and connectivity to the staff
Installing work stations
Patch panel and faceplate Termination.
CAT-5 & CAT-6 Cable Crimping
Troubleshooting all issues in a timely manner
Maintaining IP addresses
Maintaining a list of necessary maintenance and repairs
Making recommendations about the purchase of resources
# Deals with quality of products such as laptops, desktops, printers scanners.
# Imaging of windows .
# Upgradation of memory, BIOS upgradation and system configuration and maintenance.
# Product knowledge :Lenovo
Main works:
# Imaging for Clients such as Commercial Bank of Qatar, Qatar National Bank, Primary Health Care Corporation.
# Memory upgradation and system configuration for Primary Health Care Corporation.
I completed my Bachelors degree in Computer Science and engineering with an aggregate of 64% and hence completing a training course in CCNA ,MCITP and Exchange server 2007. My project during graduation was A cloud based storage system with a desktop environment.