Mohamed Shibu محمد

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Directed IT operations and EDP infrastructure supporting 500+ end-users, maintaining 99%+ system uptime across all platforms.
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Managed IT team operations including scheduling, task delegation, performance monitoring, and cross-functional collaboration.
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Reduced help desk support tickets by 30% through proactive system maintenance, root-cause analysis, and preventive optimization.
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Led hardware and software procurement, vendor negotiations, and lifecycle management for all IT assets.
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Designed and implemented IT policies, procedures, and technical documentation to align operations with institutional goals.
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Delivered staff training programs and user onboarding for new systems and software deployments.

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Delivered comprehensive Tier 1-3 IT support across the enterprise, achieving high first-contact resolution rates.
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Installed, configured, and maintained servers, workstations, networking equipment, and enterprise software.
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Provided remote support and end-user training, improving IT literacy and self-service resolution rates.
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Maintained and updated knowledge base documentation, reducing repeat incidents and improving team efficiency.
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Collaborated with management to identify IT improvement opportunities and propose cost-effective solutions.

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Developed and maintained web applications using PHP, JavaScript, and SQL to support real estate operations.
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Automated manual workflows, improving operational efficiency and reducing processing time across business units.
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Performed application debugging, feature enhancements, and performance tuning to meet business requirements.

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Supported critical healthcare IT infrastructure including EMR, PACS, and Mediware clinical systems.
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Maintained 99%+ uptime in a zero-tolerance healthcare environment, ensuring continuous availability of patient systems.
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Implemented system upgrades, patches, and optimizations with minimal disruption to clinical workflows.
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Coordinated with clinical and administrative teams to troubleshoot and resolve time-sensitive IT issues.

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Managed and maintained IT infrastructure for a large educational institution serving hundreds of staff and students.
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Implemented campus-wide network improvements including LAN/WAN upgrades and wireless network expansion.
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Streamlined IT helpdesk operations, improving average response time and user satisfaction scores.
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Handled hardware diagnostics, software deployment, and system imaging across multiple labs and offices.

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Provided Level 2-3 technical support for enterprise telecom services, broadband, and FTTH connectivity.
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Diagnosed and resolved complex network faults, minimizing downtime for business-critical enterprise clients.
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Consistently achieved high customer satisfaction ratings through efficient incident management and resolution.

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Designed and developed custom software solutions using PHP, C, C++, and SQL tailored to client requirements.
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Conducted end-to-end testing, debugging, and quality assurance to ensure software reliability and performance.
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Authored technical documentation and established development best practices for the engineering team.