Manager
Arc WW Sri Lanka & Leo Burnett Sri Lanka
مجموع سنوات الخبرة :15 years, 8 أشهر
My current role in ARC is to lead, assist my team and to be both an Integrated Planner and an Account Manager. From conceptualizing of ideas to administration and overseeing the operations of the brand portfolio.
My role also gives huge significance to building and nurturing the relationship between the Agency and its clients and together with the larger team, providing genuine solutions to business problems.
At Arc, we take pride in our ability to create ideas that are unique, relevant and memorable. We believe that at the centre of a successful marketing effort is an idea which can be stretched across every moment, maximising the activity’s fullest potential and thereby effectively engaging the audience.
We create ACTIVATION's that activate brands around our centers of excellence, manage EVENTS that are critical to consumer perception and provide business solutions to some of the worlds leading brands through our Retail/Shopper Marketing and CRM Strategies.
Everything we do, begins and ends with two things. People and Behavior.
Bayt.com, Sri Lanka's first and Premier International Job Site offers a complete range of end-to-end employment solutions and career planning tools in an effective and cost-efficient method for employers to find quality candidates.
It also offers job seekers the opportunity to find placement opportunities with top employers in the Middle East, North Africa, Pakistan and SRI LANKA.
Senior Relationship Manager; Hunter / Gatherer
Responsibilities;
−Initiate and develop a strong relationship with all types of clients.
−Following up with Companies/Clients, suggesting the best Recruitment Solution and supporting their recruiting needs.
−Developing and implementing strategies to improve after sales services; managing the client base through transactional and solution-oriented selling approach; as well as responding to clients' queries regarding prices, services, and products.
−Determine clients' recruitment needs, and prepare proposals to sell services that address their needs.
−Give online demonstrations to clients order and handle objections & convince customers to buy.
Essential Tasks:
−Initiate primarily telephonic outbound calls.
−Effectively qualify through Recruitment Needs Analysis; using value−based selling.
−Explaining products, services and prices as a solution.
−Record names, addresses, purchases, and reactions of prospects contacted into CRM.
−Update CRM for all historic interaction with customers, Prepare proposal or agreements to complete sales, sales forecast & cashed sales.
−Manage growth of the business by transitioning them to be loyal customers.
−Oversee fulfillment of: Training, Customer Care, Executive Search.
Marketing, Training & Development
-Effective Marketing Using Social Media.
-Initialising Events to participate including Campaign Awareness.
-Planning, Gathering and working with Budgets on various campaigns
-Organising and conducting Training Programmes.
-Writing, Editing, Proof Reading Articles, Blogs & Press Releases.
Experience and Responsibilities
Dataserv Solutions PVT Ltd T/A SEO Vantage for Bekker Ltd.
Working as an Account Manager in the field of SEO (Search Engine Optimisation) I was responsible for the following;
• Working with existing and new clients based in UK and worldwide
• Maintaining a CRM - Handling records of existing and new clientele
• Sales and Marketing - Strategically devising ideas to bring in new clients and selling SEO Services
• Client Management - Over seeing clients based in the UK and worldwide
• Client Services - Using expertise to handle client issues and be the face of the business
• Campaign Management - Enhancing client experience by providing tailored solutions to a host of clients across the globe.
Experience and Responsibilities
As a Shift Manager I was responsible for Training and Development of staff and manage the restaurant delivering increased sales, 100% customer satisfaction and controlling production. My responsibilities included helping and working closely with staff and help achieve a nationally recognized UK qualification through the apprenticeship program offered by the company.
I was also in charge of hand picking and Grooming employees to a managerial prospect adding essential qualities and feeding them with information to sustain a challenging environment.
During my time at McDonald’s I have won awards such as Employee of the Month and Quarter on multiple occasions.
Experience and Responsibility
Tesco's had given me the oppurtunity to explore and achieve the best ways to communicate to customers showing extreme care to their hospitality in store.
My time at Tesco's had accommodated me in serving customers in the checkouts, shop floor and apparel departments.
Experience and Responsibilities
At Dialog I was responsible for the increase in sales and be the face of the business to every new client and existing client.
Deal with walk in customers with the highest level of satisfaction and hospitality ensuring they have their queries and needs adhered to.
The above were based on one particular showroom.
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