Mohammad Aamir

• Resolved complex operational and technical issues, ensuring smooth business operations and high customer
satisfaction
• Managed system processes, configurations, and workflows to maintain efficiency and data accuracy
• Collaborated with technical teams to identify root causes, test solutions, and implement process
improvements
• Monitored and resolved incidents via ticketing systems, consistently meeting SLA targets
• Provided support to customers and stakeholders via email and phone, maintaining high service standards
• Participated in UAT and validation of system updates to ensure seamless deployment

• Managed daily operations, system updates, and data accuracy across multiple platforms
• Coordinated with internal teams and vendors to resolve technical and operational issues efficiently
• Tracked and managed tasks in JIRA, ensuring timely resolution and process efficiency
• Created and maintained business requirement documents (BRDs) and technical documentation
• Handled escalations and minimized operational disruptions through proactive issue management
• Delivered training and support to team members, improving productivity and system utilization