Mohammad Abid Seraj | ITIL v4, PMP

Leading the security systems team across the Asia Pacific, responsible and manage security systems, standards, policy as per Google standards. Active directory, cctv, access control management, server management.

Job Responsibilities & Specialties

• Provide leadership, vision, and management to the IT department.
• Objectively suggest projects and areas for development where IT might make a difference to the business.
• Project managed the migration of 250 employees to Office 365 and provided training on OneDrive SharePoint and core office applications.
• Instrumental in achieving the entire IT Infrastructure & ITIL implementation across multiple offices in the region, not limited to Servers, Networking systems (hardware & software), Virtualization, Security systems, IP Telephony, Application software (ERP, CRM, etc.) solutions, IT Policies & Standards.
• Successful leadership of an IT team responsible for global systems which includes all business applications, data centre, security, network, administration, servers and storage, PCs and telecom
• Good understanding and experience of Investment banking and financial services businesses such as Equity Management, Fixed Income, Custody, Corporate Finance, fund Management and Asset Management.
• Handled the successful commissioning of a state-of-the-art datacenter with disaster recovery and business continuity capabilities in full compliance with CMA (Capital Market Authority) regulations.
• Categorize between IT Capex and Opex, which added value to the business and ensured return of investment (ROI) is achieved.
• Develop Information Technology strategy in order to fulfill company’s vision, mission and core objectives.
• Develop an operating budget and annual business plan for both Das and subsidiaries IT departments and monitor the implementation of the same to ensure that the financial targets are met.
• Responsible for negotiating service level agreements with both external and internal customers and service providers and monitor service delivery to ensure the agreed SLA targets and standards are met.
• Accountable for the mentoring, management and career development of all IT staff.
• Define a plan and seeks approval for the level of IT resources required to meet these goals and schedules and prioritizes major projects.
• Direct and guide the preparation and implementation of policies, procedures and standards relating to information and telecommunication systems.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Reporting to CEO.

Job Responsibilities & Specialties

• Manage implement and maintain Retail POS solution in all 8 branches, trained users about the process of Sales, Receiving, Return Policy, Purchase management and stock adjustment.
• Implemented MS dynamics retails management POS solution in all 8 branches.
• Installation, configuration and administration of VMware ESXi host and VMware Vcenter, Data Center and Cluster creation with HA and DRS features & Migrate Physical Servers to Virtual Server.
• Manage/trouble shooting Core Tech IBM (XEON) Server, Terminal Server 2008, and Installation of windows 2008 R2 with active Directory, Cisco Wi-Fi (Cisco Access point & Access Point Controller.
• Drive the ERP support staff to maintain & provide service to the day to day operations
• Negotiate contract with Manufacturers for all software, hardware and consulting services.
• Implemented ITSM processes (Manage Engine) to streamline IT across business units including services desk, SLA & SLM, incident management, change & release management, asset management, audits and ITIL best practices.
• Create operational policies, procedures, standards, guidelines and best practices. Continuous evaluation of IT infrastructure, IT services, software’s and recommend enhancements as required.
• Consolidation of assets and reduction of overall IT cost including consolidation of cost, asset tagging via barcode and lifecycle management.
• Upgrade and overhaul the active Datacenter for which was overloaded and underperforming due to poor design. Users from more than 5 floors connect directly to this datacenter. Scalable approach used in the new design.
• Responsible for managing the projects assigned for the Retail Business Unit.
• Vendor Coordination.
• Assessing new solutions which can suit the integration and meet business requirements.
• Designed BCP and DR for Critical application like DB Server, APP Server, Domain - Active Directory, DHCP.

Job Responsibilities & Specialties

• Responsible for overall IT Infrastructure, and monitor daily work flow to ease business workflow.
• Manage Great Plains (GP) and MS Dynamics Retail POS database administration assignments, enhance database performance, perform restores, implement recovery procedures etc.
• Managing the entire IT operation and ERP System techno / functional support to the business users.
• Collaborate with 3rd level support to prevent system downtime.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Develop trends by monitoring and analyzing incoming calls, problems and support requests
• Managing the virtualization environment in the VMWARE, MS Hyper-V
• Provides backup support and assistance to the Network Administrator as needed
• Expertise in network design; implementation, maintenance, troubleshooting and support of LAN, WAN, Routers, Switches, Firewall, SAN, WIFI and other network / office appliances.
• Installation, Configurations, Administration and troubleshooting of Operating Systems Like HP-UX, Red Hat Linux, Windows Server Operating Systems .
• Remote Configuration, Management, Security and connectivity between all LAN and WAN based Centralized Servers, i.e. (Email, Web, Database, FTP, LDAP, Proxy, Centralized Windows Update and Ant-Virus, Domain and ADC.
• Remote Management of Backup & Recovery of All Servers (Windows & Linux) via Acronis Server
• Remote Managing Script & Utility Based Daily Backup of Employee’s data kept on servers and ensuring Virus free network/systems
• Management of Hardware Purchase and Technical Dialog with Vendor’s
• Managing IP Address Distribution and Management
• Installation of OS/application software, troubleshooting of computer systems for all users in DPS
• Security and performance tuning of Network and computer system
• Design, Implement and Managed Complete Network Infrastructure.
• Configured and Managed Windows based Exchange Server, ISA Server, FTP Server and Domain Servers
• Managed Database & Backup of Daily Based Data via Windows Utility, Third Party Tools and Scripts
• Onsite analysis, diagnosis and resolution of desktop problems for end users.