ADVISOR
AL ANSARI GROUP
Total years of experience :9 years, 10 Months
Having the right item in the right quantity at the right time at the right place for
the right price in the right condition to the right customer"
To provide high quality service to Priority and Personal Banking Customers
Handle customer complaints, provide appropriate solutions and alternatives
within the time limits, follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file
documents.
Achieve set targets in terms of service standards for customer transactions.
Capitalize on cross-sell opportunities.
To be conversant with anti-money laundering guidelines, Compliance policies
and business
Carry out day to day teller functions of the branch
Developing relationships & Introducing the company products, Analyze &
understand client requests & Provide them the needed technical support to
achieve satisfaction.
Take advantage of sales opportunities to attract new customers
Maintains professional & technical knowledge by attending educational
workshops, establishing personal networks; participating in professional
societies
Learn how products work and how to troubleshoot issues with
customer
Dealing directly with end customers to create their needs for Home Automation.
Assist other team members with transactions when necessary