Company - "Quality Assurance Analyst"
UMNIAH
Total years of experience :18 years, 5 Months
• UMNIAH Company - "Quality Assurance Analyst" and Coach
2009_ present (Jordan tell:+962 - 6- 5005000 E.X 2695)
Job Descriptions
• Responsible for monitorin staff performance to achieve desired results all KPIs
• Responsible for monitoring incoming and outgoing calls to customer care center to maintain quality services
• Responsible for sit down with staff coaching sessions to assess periodically and focus on weak points to reach maximum productivity
• Responsible for assessment calls and know weaknesses of each employee to be explained during a coaching sessions
• Responsible for monitoring the performance of some department in General to make sure that the proceedings to the fullest
• Responsible for recommending training programs by points that needed to be strengthened to
(Al Hazzam & Sub Laban Company) 2008-jun2009
• human resource
• sales department
Reception department (2006_2008) (Jordan tell: +96253990990_1.2.3)
.
Degree: Bachelor's "Management information's system" M.I.S Good Degree Year of Graduation: 2009 University: Al-AlBayt University, Mafraq-Jordan