محمد ابو زنط

SALES:

•Preparing the sales and customer service reports for the top management
•Handling and managing sales of our projects in CRM software
•Facilitate cold and warm calls to prospective leads schedule and follow through on calls with leads and current customers
•Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options
•Promote specific products as directed by upper management
•Handling and explaining the prices of segment of each Al Mazaya project
•Inform leads and customers of current promotions and discounts
•Maintain positive business and customer relationships in the effort to extend customer lifetime value
•Develop strategies for more effective sales, both individually and as part of a team
•Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review


CUSTOMER SERVICE:

•Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
•Determine clients’ needs and financials abilities to propose solutions that suit them
•Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
•Perform comparative market analysis to estimate properties’ value
•Display and market real property to possible buyers
•Prepare necessary paperwork (contracts, leases, deeds, closing statements)
•Promote sales through advertisements, open houses and listing services


CALL CENTER:

•Attending all calls from current and potential customer of Al Mazaya projects.
•Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed

• Helping to develop and implement a customer service policy for an entire company
•Finding ways to measure customer satisfaction and improve services.
•Managing a team of customer services staff.
•Handling face-to-face inquiries from customers.
•Communicating courteously with customers by telephone, email, letter and face to face
•Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
•Handling customer complaints or any major incidents, such as a security issue or a customer being taken
•Issuing refunds or compensation to customers
•keeping accurate records of discussions or correspondence with customers
•Analyzing statistics or other data to determine the level of customer service your organization is providing
•Producing written information for customers, often involving use of computer packages/software
•Writing reports analysis the customer service that your organization provides
•Developing feedback or complaints procedures for customers to use.
•Improving customer service procedures, policies and standards for your organization or department.
•Meeting with other managers to discuss possible improvements to customer service.
•Being involved in staff recruitment and appraisals.
•Training staff to deliver a high standard of customer service.
•Leading or supervising a team of customer service staff.

• Responsible for promoting the features of products to Consumer.
• Enhancing the product selling, by distributing samples to consumers for testing and grand gifts for the one who is buying.
• Taking feedback about the products.
• Attempting to convince the consumers to buy the products

•Managing a portfolio of accounts
•Using contacts to generate new business
•Engaging in project management duties
•Delivering presentations
•Attending meetings with clients
•Maintaining good relationships with clients

•Allocating tasks to staff
•Ensuring the performance of the staff is of a high standard
•Reporting to management
•Organizing holidays and training
•Discussing and resolving problems
•Carrying out performance reviews

• Controlling and coordination the shipments paper works collection and distributing between the customers and brokers.
• Handing the custom clearance desk in the airport office.
• Preparing the shipments delivery orders.
• Managing and preparing the necessary reports for the number of files that has been processed per day to the administration.
• Handling the Ministries approvals.
• Doing the shipments inspections.
• Provide excellent customer service to all clients and maintain status report of the shipments
• Verify shipping documents to meet customs requirements: . Invoice, Packing list, Certificate of Origin, Legalized Documents ….etc.

Primary responsibility is to assist with the preparation of financial statements and
support schedules according to corporate time lines
• Assist with the monthly close procedures
• Prepare account reconciliations (cash, liabilities, fixed assets, payroll accruals)
and supporting sub-ledgers
• Research and resolve account reconciling items
• Assist with documentation and testing of internal enterprise reporting system
upgrades and modifications
• Assist with preparation of audit sampling package for external & internal audits
• Support other team members as necessary
• Other projects as assigned