محمد القدوة, Coach / Freelancing

محمد القدوة

Coach / Freelancing

SME

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Bachelor of Business Administration /
الخبرات
14 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 3 أشهر

Coach / Freelancing في SME
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ يناير 2017

• Providing consultancy services that foster growth, change, and development by working with individuals mindsets, ensuring their progress is sustainable and consistent
• Focusing on Customer Experience development while maintaining a well-structured approach toward data management
• Restructuring marketing activities to follow a more focused approach to growth and opportunities
• Training and mentoring managers to become leaders and to nurture their skills to become mentors
• Identifying and challenging negative thought patterns and beliefs to promote positive behavioral changes

Business Analytics Consultant في First Access Consultancy
  • المملكة العربية السعودية - الرياض
  • مارس 2023 إلى مارس 2024
Operations Manager في The Skin Clinic (currently AVANT Clinic)
  • المملكة العربية السعودية - الرياض
  • نوفمبر 2021 إلى أغسطس 2022

• Restructured the marketing department. Created and managed a focused marketing campaign, which resulted in a 140% increase in average monthly income
• Successfully rebranded the business which resulted in a 40% increase in new patients

Business Intelligence Manager / في Syrup Entertainment
  • المملكة العربية السعودية - الرياض
  • يونيو 2019 إلى يونيو 2020

• Implemented a data warehouse and business intelligence solution that allowed for faster growth and more efficient data analysis and reporting
• Utilized market intelligence and customer feedback to identify and pursue new business opportunities
• Launched the Fannan program as the primary artist provider for the second Winter in Tantora festival

Customer Care Development & Quality – Sales Planning & Distribution في Volkswagen Group
  • المملكة العربية السعودية - الرياض
  • مايو 2014 إلى نوفمبر 2016

• Trained customer service agents on customer service best practices, resulting in a 160% improvement in customer support quality and reduced complaints by 90%
• Analyzed customer data and developed insights that influenced product development and sales strategies
• Worked on the facelift of the Tiguan model with the production team at Volkswagen AG Headquarters
• Successfully launched the new Tiguan model and managed a 100% sale ratio of the Tiguan model to the dealers

Premium Products Executive في American Express Saudi Arabia
  • المملكة العربية السعودية - الرياض
  • مايو 2012 إلى ديسمبر 2013

• Analyzed customer data to uncover opportunities for upselling and cross-selling products and services
• Developed and maintained an up-to-date knowledge center of the companys products and services
• Launched 80% of the annual campaigns
• Managed and launched the revamped Centurion website
• Worked closely with the marketing department in the execution of the World Luxury Expo
• Provided support and analysis on the Titanium product development

الخلفية التعليمية

بكالوريوس, Bachelor of Business Administration /
  • في Al Yamamah University
  • يوليو 2011

Specialties & Skills

Marketing Strategy
Customer Experience Improvement
Coaching
Communication Strategy
Data Analysis
MANAGEMENT
RESTRUCTURING (BUSINESS)
CUSTOMER EXPERIENCE
DATA MANAGEMENT
MARKET INTELLIGENCE
UPSELLING
BUSINESS INTELLIGENCE
CUSTOMER SERVICE
CUSTOMER SUPPORT

اللغات

العربية
اللغة الأم
الانجليزية
اللغة الأم

الهوايات

  • Creative Writing
    In the process of publishing 4 minibooks