Coach / Freelancing
SME
Total years of experience :14 years, 3 Months
• Providing consultancy services that foster growth, change, and development by working with individuals mindsets, ensuring their progress is sustainable and consistent
• Focusing on Customer Experience development while maintaining a well-structured approach toward data management
• Restructuring marketing activities to follow a more focused approach to growth and opportunities
• Training and mentoring managers to become leaders and to nurture their skills to become mentors
• Identifying and challenging negative thought patterns and beliefs to promote positive behavioral changes
• Restructured the marketing department. Created and managed a focused marketing campaign, which resulted in a 140% increase in average monthly income
• Successfully rebranded the business which resulted in a 40% increase in new patients
• Implemented a data warehouse and business intelligence solution that allowed for faster growth and more efficient data analysis and reporting
• Utilized market intelligence and customer feedback to identify and pursue new business opportunities
• Launched the Fannan program as the primary artist provider for the second Winter in Tantora festival
• Trained customer service agents on customer service best practices, resulting in a 160% improvement in customer support quality and reduced complaints by 90%
• Analyzed customer data and developed insights that influenced product development and sales strategies
• Worked on the facelift of the Tiguan model with the production team at Volkswagen AG Headquarters
• Successfully launched the new Tiguan model and managed a 100% sale ratio of the Tiguan model to the dealers
• Analyzed customer data to uncover opportunities for upselling and cross-selling products and services
• Developed and maintained an up-to-date knowledge center of the companys products and services
• Launched 80% of the annual campaigns
• Managed and launched the revamped Centurion website
• Worked closely with the marketing department in the execution of the World Luxury Expo
• Provided support and analysis on the Titanium product development