System Engineer
Cisco Systems
Total years of experience :1 years, 11 Months
From Jun 2010 Network Support Engineer- unified communication (VOIP) Team
Cisco System Inc.
Employee ID 292400
Evaluate training and development programs for new recruits in areas of problem solving in Unified Communication field. Insuring adherence to all training standards, hence increasing productivity through well-trained /motivated staff.
Customer Support Engineer on Cisco Unified Communication deployments and implementation of Cisco CallManager and Unified Contact Center Express systems. Configure, Troubleshoot, Analyze and Review traces to identify the root cause of several problems ranging from system down situations to misconfiguration assistance for the following Cisco Voice solutions:
• Cisco IPT based on CallManager (CUCM).
• Cisco Communication Manager Express (CME).
• Cisco Unified Contact Center Express (UCCX).
• Cisco Unity Express (CUE)
• Cisco Unified Meeting Place Express (MPX).
• Cisco IOS Voice Protocols based on SIP, MGCP and H.323
• Cisco Unified Communications 500 Series for Small Business (UC500).
I worked with partners for Cisco and company that have a support contract like US Army, Indian Air Force, AT&T, SONY, British government, Dubai E-government, etc.