Chief Operations Officer
Class Worldwide Car Rental
Total years of experience :14 years, 7 Months
Project Development, Brand Management, and Client Relations/Management.
• Structure and leads Company team to deliver outstanding client work.
• Build and maintain strong client relationships; exceptional relationship-builder.
• Represent Class Worldwide Car Rental in industry-group conferences, professional associations, and other public venues.
• Develop leadership around Team members
• Share in knowledge dissemination, reporting, and communications.
Firm Building
• Partner with the ED in essential internal firm leadership activities (human resources, administration, and organizational planning).
• Manage increasing segments of information technology, human resources (recruiting, reviews, staff deployment/workload balancing, and career progression) with related internal communications and budgeting/finance duties.
• Identify best practices and improve internal systems with an eye toward future needs and budget realities.
• Mentoring, coaching; visible, approachable sounding board/resource
Key Achievements:
1) Open 1st outlets in Copthorne hotel Kuwait with a fleet of 70 car and yearly utilization 80%
2) Sign the Contract with Ramada Hotel Chain Owner in Kuwait to open the 2nd outlet in Ramada Hotel Kuwait City.
3) Awarded contract with Zonghtai Cooperation with 200 Car.
4) Awarded contract with Khalifa Daij Al-Dabos & Bros. in Kuwait 150 Small SUV.
5) Introduce the Company for the Oil Sector contractors in Kuwait and the ministry of public works.
6) Launched Company Standard Manual.
Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments), planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval, effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections, paying close attention to daily operations, recommending and creating improved courses of action where necessary, explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed, providing dealership management with weekly reports on the financial condition of the dealership, overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners, coordinating with the business/administrative office to ensure that records and analyses are correctly maintained, creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships, coordinating regular meetings with the managers of each department to ensure their profitability and efficiency, overseeing the hiring and training of all department managers, maintaining an enthusiastic attitude to build positive employee attitudes and morale, overseeing and maintaining compensation plans for all employees, creating cost-effective advertising programs and merchandising strategies for the dealership and focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.
Key Achievements:
1) Increased the new car Sales by 15%,
2) Increased the Used Car Sales by 25%,
3) Increased in loyal clients by 5%,
4) Increased the workshop and the quick service center performance by 10%.
Completes store operational requirements by scheduling and assigning employees; following up on work results, maintains store staff by recruiting, selecting, orienting, and training employees, maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results, achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements, ensures availability of merchandise and services by approving contracts; maintaining inventories, formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends, markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios, secures merchandise by implementing security systems and measures, protects employees and customers by providing a safe and clean store environment, maintains the stability and reputation of the store by complying with legal requirements, determines marketing strategy changes by reviewing operating and financial statements and departmental sales records, maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures, contributes to team effort by accomplishing related results as needed.
Key Achievements:
1) awarded 2nd whole sales distributor in Kuwait for Wataniyah Lines and services,
2) Launched 3 New outlets,
3) Implemented 100% retail stores network restructuring.
4) Increased Client satisfactions and client shopping experience by 15%
Led a team of 150 responsible for all Sales, Fleet, IT, Insurance, Legal, account and international reservations activates. Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.
Managed the design and development of Car-Pro rental system and regional Operation reports. Managed day-to-day operations for Service station and branches. Modified time lines and work schedules according to company needs. Managed all public relations activities for rental operations and Valet. Proven leadership in training techniques that streamline operations and add to profits. Built solid management team to accommodate rapid development. Proven ability to turn projects around that are behind schedule and over budget. Interviewed and evaluated job applicants & personnel. Increased staff productivity and technical ability through effective training. Directed strategic planning for new product development and start-up operations for KGL Car Rental. Accountable for essential planning of branch operations. Conducted weekly staff meetings. Arbitrated in all termination situations and participated in all termination interviews. Conducted all exit interviews and identified causes for termination. Defined and closely monitored short and long-term goals and objectives for all departments.
Key Achievements:
1) Played an instrumental role in the company 80% fleet increase.
2) Signed a contract with IHG Hotel Group for 3 new branches at Crown plaza Hotel, Holiday Inn Gulf Hotel and the first 7 star Hotel in Kuwait Intercontinental Hotel.
3) Signed the barter Agreement with CNBC News TV in Kuwait.
4) Participate with the Quality Assurance Department in company audit.
Managed 6 branches for National Car Rental (Airport Branch, Hilton Hotel Branch, Palms Beach Hotel Branch, Swiss Inn Hotel Down Town Branch and Ahmadi Service Center Branch with, handling all the international Corporate Clients, in 2004 i was representing National Car Rental at the international conference in Cyprus, coordinate with the main office of national car rental in Dubai Kuwait operations implement all international new promotions in Kuwait market and train the Sales team how to close the deal with the new clients. Sales / Team Development: Provided comprehensive sales training; worked one-on-one with each employee to improve sales techniques and capitalize on up-selling opportunities. Motivate the team with contests and incentives. Customer Service: Exceeded clients’ expectations by putting their needs first while employing cost-effective methods. Corrected operational inefficiencies by continually evaluating customer feedback and collaborating with associates to develop permanent solutions. Monitored client accounts to ensure good standing and avoid repossessions.
Key Achievements:
1) Played an instrumental role in the company 60% fleet increase.
2) Renewed the Contract of Hilton Hotel Branch for two years.
3) Signed the barter Agreement with CNBC News TV in Kuwait.
4) Participate with the Quality Assurance Department in auditing the company processes.
Analyzed cost and revenue data to adjust operating decisions and develop branch strategy, Responsible for all operating procedures, Managed and coordinated the environment, workflow and daily decisions of a 850 car rental branches, Managed and reconciled monthly fleet inventory and daily cash transactions, Increased fleet size by performing monthly sales calls with existing and prospective accounts, Supervised and trained branch employee on company norms, service standards and selling techniques, Led company increase in customer service. Recognized by upper-level management, won customer service award and Best Sales Supervisor award
Key Achievements:
1) signed the barter Agreement with Fox news TV in USA.
2) Increase the Airport Fleet from 120 vehicles to 600 vehicles.
3) Open 2 new branches Palm Beach hotel and Swiss inn Down Town.
Sell the company's products and services to all potential and existing clients to achieve and exceed agreed personal and branch/outlet targets, to be commercially aware and report on prospective business opportunities and competitors activity, handle all telephone inquiries in a polite and helpful manner, adhering to the company's telephone techniques, to provide a high level of client’s service in all clients contact situations, recognizing clients service standards and empowerment to deliver total client satisfaction, to accurately complete all renal administration and vehicle documentation, according t the company's operating procedures, responsible for security of vehicles, cash, premises and clients safety, to deliver and collect vehicles t clients specified requirements and inform clients of all relevant information regarding vehicle handover and termination, to liaise with internal departments, where appropriate, recognizing the client service standard, deposit company monies to the bank as per the management instructions, all the reasonable duty as requested by Manager/Supervisor.
Open & Close spot, lease rental agreement.
Handle daily, weekly and monthly sales reports.
Maintain location fleet.
Make international reservations and domestic reservation
handling all the US Army fleet from National Car Rental Kuwait INT. Airport
Contact with the US Army into Iraq.
Business administration bsc